My experience using Gong in Sales.
October 17, 2024

My experience using Gong in Sales.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

At Allwhere, we use Gong to track our sales calls and ensure we’re on top of everything. It helps us keep up with follow-ups, get feedback, and see how our demos go. The call analytics give us quick insights to adjust when needed and stay connected with customers. It’s a super useful tool for keeping things running smoothly.

Pros

  • Sales call analytics.
  • AI feature to summarize and get specific info from calls.
  • Giving feedback is extremely easy.

Cons

  • Deal stage is sometimes inaccurate.
  • Saved us so much time on admin tasks.
  • Greater alignment with team.
I’m just starting with the sales team, so I’m mainly working on demo decks and handling some admin tasks. Gong has been super helpful in keeping track of everyone’s conversations because I can rewatch calls whenever needed. It’s also been a great learning tool to see how the team runs their sales calls and pick up tips on handling different situations.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is perfect for the early sales stages when you need to stay personalized but have a lot of accounts to manage. It keeps all your follow-ups and conversations organized, so nothing falls through the cracks. With so much going on, Gong helps you stay on top of things and adjust to each client quickly. It’s handy when juggling many accounts, and I don’t want to miss anything important.

Gong Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

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