Item: Gong
Rating: 9
Author: Elizabeth Curry

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We utilize Gong to transcribe notes and action items for internal and external calls. We also use it to aid in recording and keeping a referencable library for new hires to review during onboarding. This tool allows our customer-facing representatives to provide follow-up quickly and action items following calls. Our entire team has access to Gong which allows for cross-functional collaboration.

Pros and Cons

Pros

Call recording
Action item accumulation
Call summarization

Cons

Safari functioning - works best on Chrome only
Call coaching - recommendations based on roles

Return on Investment

Time investment on follow-up has decreased 50%

Usability

Gong is extremely easy to use it does require remembering to invite the recorder to the call.

Alternatives Considered

Chorus by ZoomInfo

Gong is significantly more insightful than that of its competitors and has a better integration with the tools we use across our organization.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Gainsight CS, Salesforce CMS, Slack

Likelihood to Recommend

This is best used on external calls where customers are present and focus should be used on the conversation vs. note taking. Recordings are easily shared across organizations. Gong can be used for internal calls but is less valuable as note taking and focus can used more readily during those call forums.

Gong Feature Ratings

Comments

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Gong is helping save our team time