CS Contributor Loves Gong
Updated July 25, 2024
CS Contributor Loves Gong
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and review activity timelines easily. In today's business, time is a luxury. To have this system be the single source for follow-up, timing and coaching is amazing.
There are many other features like the revenue tracker (which is important), but not used in my day to day use of the tool.
There are many other features like the revenue tracker (which is important), but not used in my day to day use of the tool.
Pros
- Ease of software
- Helpful resources based on my role
- AI notes
- Easy way to categorize and find call topics/history
Cons
- Deal progression / revenue component is light
- Sometimes errors with Gong following calls
- Lack of automation when it comes to using recordings routinely
- Saves at least 5 hours a week on note taking and customer follow-up.
- I was able to improve certain skillsets, one being increase 2x my question rate per hour.
I do not have line of site into the evaluation.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Comments
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