The perfect sales intelligence software.
July 06, 2023

The perfect sales intelligence software.

Sachin Govind Rao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Well, to start with, I use the call recordings to share with my customer, snippets, and transcripts. I also use it to understand the matrices of the call and learn what I could've done better. On the other hand, I also use it to ensure my notes are up to date and the reminders for deals at risk is a terrific feature Gong has to offer.

Pros

  • Transcriptions
  • Call data matrices
  • Alerts for deals

Cons

  • Recordings can be transcribed faster
  • User feedback input
  • Time Savings(Most Important)
  • Information coverage
  • Revenue
  • Trainings
Gong is able to record the video calls that happen between sales professionals and their customers. Gong uses the recording to transcribe information & valuable insights to understand what more could be done. It doesn't only suggest but also keeps track of where we might lose deals, which is pretty awesome.
Gong is much better than the tools I have used before simply because of a better UI, easy-to-use system and it has the whole package any sales professional might need. You can't build an outreach into Gong, which I think could be a great idea for the Gong team but the things they have done so far is amazing.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is very well suited for employee training and for Sales professionals to dig more about the call in between the lines and project deals according to customer and find ways to add trigger events. Gong also makes it unbelievably easy to track opportunities and follow-ups. Only if the transcription could be faster, Gong will be the best SaaS tool ever.

Comments

More Reviews of Gong

  1. Home
  2. Conversation Intelligence Software
  3. Gong Reviews
  4. User Review of Gong