Item: Gong
Rating: 10
Author: Jose Quezada

Overall Satisfaction with Gong

Use Cases and Deployment Scope

Gong joins my calls on it's own, which gives me the comfort of knowing my calls will be recorded. We use the recording for coaching and review purposes, and the fact that it separates each speaker and provides insights like key words, makes it a great sales development tool.
Sharing calls withing the org is very easy as well, and finding calls from colleagues is a breeze.

Pros and Cons

Pros

Join my calls automatically
Provide call insights
Suggest next steps for each call

Cons

Cutting snippets from calls to share

Return on Investment

Improved sales rates
Greater alignment
Saved time on calls reviews

Usability

Set it and forget it. Gong will follow you around and make sure your calls are recorded, analyzed and insights are generated.
Finding calls from colleagues or my own is quick and easy, sharing those calls is also simple and fast.
Gong separates the moments when each person spoke during a call, making review session much easier.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Zoom, ZoomInfo SalesOS, Salesforce Lightning Platform

Likelihood to Recommend

Sales and Customer Success teams can greatly benefit from this tool. Sales directors can use it to coach their teams, sales reps can use it to learn what to replicate from successful calls, and what to avoid from bad ones.
Customer success reps and directors can use it to find new opportunities they might have missed during the call in real time.
It can also be used as evidence when an issue occurs where it's the customer's word against us.

Comments

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Gong makes call reviews easy