Helps me quickly review calls with customers.
May 20, 2022
Helps me quickly review calls with customers.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I have many calls throughout the day, and oftentimes it's difficult to take notes on every technical detail that arises in them. With Gong, I can reference these calls and quickly come up with a detail that I hadn't recalled or taken notes on originally. I've also used Gong to share customer issues with our support team, allowing them to more quickly diagnose an issue rather than having a customer jump on a call again.
Pros
- Its ability to organize calls by customer, allowing for quick referencing.
- Its reminder system, which is good for encouraging follow-up emails.
- Its ability to track team data, allowing you to see your work compared to others on your team.
Cons
- Needs better transcription functionality
- Better support for customer success managers - metrics/ insights
- Needs more action items from meetings
- Better details on information from customer calls.
- Easy to check how other accounts are being handled, learn from my team.
- Saves time on looking through email threads to see a customer's development.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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