Gainsight CS review
May 30, 2025

Gainsight CS review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Prevent churn, upsell cross and increase revenue

Pros

  • Health score
  • Cheatsheet
  • Staircase

Cons

  • Product analytics
  • Helped reduce churn
  • Helped increase revenue
It is intuitive and user friendly

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

More suitable for customer success than sellers

Gainsight CS Feature Ratings

4.0
Help desk / support tickets
4
8.0
NPS surveys
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
9
8.5
Customer health trends
9
Dashboards
8
9.0
Role-based user permissions
9
7.5
API
6
Integration with Salesforce.com
9

Comments

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