Customer Communications and Gainsight
May 30, 2025

Customer Communications and Gainsight

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CX

Overall Satisfaction with Gainsight CS

I currently use Gainsight CS for customer communications and journey orchestration/enablement.

Pros

  • Journey Orchestration
  • Capturing user data
  • Dashboards

Cons

  • Email editor
  • Query editor
  • Journey editor
The email editing tool needs work.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS Feature Ratings

4.0
Product usage
4
Help desk / support tickets
4
7.2
NPS surveys
8
Customer profiles
7
Automated workflow
7
Internal collaboration
7
Customer health scoring
7
Customer segmentation
7
5.5
Customer health trends
5
Engagement analytics
5
Revenue forecasting
5
Dashboards
7
Security ()
Not Rated
7.5
API
7
Integration with Salesforce.com
8

Comments

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