Use Gainsight for Success
May 30, 2025

Use Gainsight for Success

Jeremy Kilgore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight to identify risk, track engagement with customers, and combine product usage data to create a health score

Pros

  • getting data in one place
  • automated workflows for csms
  • surface insights to leaders

Cons

  • admin functionality
  • amount of clicks and noise
  • data permissioning
  • less time wasted for csms
  • early identification of risk
  • churn and downsell mitigation
it's very customizable which can cause too much burden but if done well it's grest

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

post sales teams to manage a book of business

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
9.1
NPS surveys
10
Sponsor tracking
8
Customer profiles
9
Automated workflow
10
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
9.0
Customer health trends
10
Engagement analytics
9
Revenue forecasting
8
Dashboards
9
7.0
Role-based user permissions
7
8.5
API
8
Integration with Salesforce.com
9
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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