Gainsight Review
November 30, 2018

Gainsight Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight is used as our internal CRM for keeping up with customers, tracking their escalations, making sure that the status of their 'temp' is readily apparent to other users of Gainsight like our salespeople and other customer success managers.

Pros

  • Allows us to the ability to track any and all escalations a customer might have
  • Helps us keep an accurate temperature of customer status, by simply looking at the acct we can gauge if the customer is referenceable or not
  • Helps track NPS score for our clients

Cons

  • Wish we had the ability without having to push a refresh button to update directly into SF
  • Activity History
I haven't had to utilize any Gainsight support yet
  • Gives us the ability to keep track of our customers on a much more visible level
Gainsight is well suited for any company that wants to:

  • keep track of the status of customers
  • track tickets/types/sources

Gainsight CS Feature Ratings

7.0
Product usage
7
Help desk / support tickets
Not Rated
8.7
NPS surveys
10
Sponsor tracking
8
Customer profiles
10
Automated workflow
8
Internal collaboration
9
Customer health scoring
9
Customer segmentation
7
9.5
Customer health trends
9
Dashboards
10
10.0
Role-based user permissions
10
8.0
API
8
Integration with Salesforce.com
8

Comments

More Reviews of Gainsight CS

  1. Home
  2. Customer Success Software
  3. Gainsight CS Reviews
  4. User Review of Gainsight CS