Gainsight is worthy of your attention!
August 31, 2018
Gainsight is worthy of your attention!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is currently being used to support the Customer Success team for our ACA Management Solution. The platform is currently being evaluated for use in other areas of the organization.
Pros
- Allows you to segment your customers and develop adoption plans for each.
- Develop scorecards specific to how you manage your business allowing you to have a pulse on the overall health of your customers.
- Access to dashboards to day to day use in evaluating results as well as a detailed report writer to extract data for more complicated reporting needs.
Cons
- Gross and Net churn statistics are not part of any standard reporting elements
- The system does not provide a standard process for incorporating annual contract escalators into the Asset value so the annual spend for a client remains the same from year to year unless manually modified. We were able to create a custom workaround.
- The ACA Management solution is a newer product for us, so it is not possible to say it has improved past retention. However, I firmly believe it has allowed us to successfully manage our retention achieving our goals over the last couple of years in an industry that has been heavily mired with negative government involvement.
- Increase employee efficiency
- Increase client satisfaction
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