Item: Gainsight CS
Rating: 10
Author: Mikael Braun

Overall Satisfaction with Gainsight

Support Rating

The Gainsight team is a joy to work with! I have had the pleasure of spending time with the trainers and others at the Pulse conferences. No need to sell their product, it sells itself and the Gainsight Team is the cherry on top.

Use Cases and Deployment Scope

We will be using Gainsight as our main CS hub. It's compatibility with our existing systems such as Salesforce is off the charts. The layout and ease of use, getting all the data in one click for all our clients make the decision to run with Gainsight a "no brainer!"

Pros and Cons

Pros

Integration of Salesforce data
Live and accurate client health scores
Great task management per account with checklists

Cons

Theme selection, colors and backrround color selection
Touch friendly App style access with all the desktop web portal functionality

Return on Investment

We are going to be brand new users shortly
Centralized client data
Health scores and NPS ratings

Alternatives Considered

Amity

Way better ease of use and automated. Other platforms wait for us to act and then provide data, Gainsight speaks to you and the experiece is way more enlightening

Likelihood to Recommend

Gainsight will help us replace three other softwares and a ton of manual processes. Our CS department will be living in this software every minute to achieve the best results and provide the best Client Journey through every lifecycle stage.

Gainsight CS Feature Ratings

Comments

Please log in to join the conversation

Gain Sight on Client Data with Gainsight!