Gainsight is the future of customer success
Updated September 01, 2023
Gainsight is the future of customer success
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used at our organization as a customer success tool to trigger knowledge-based actions in order to ensure customer retention and product adoption.
Pros
- Triggering actions based on knowledge and information gathered from the account.
- Showcasing a 360-degree view of the customer account.
- Giving you the capability of aligning multiple sub-customers under the same customer by the relationship View.
Cons
- Since Gainsight works on top of Salesforce lightning can be a bit latent in Speed and Performance.
- There is no way to get alerts for individual accounts you only can set up a feed which gives you alerts for all the accounts.
- Frequent timeout errors.
- Increase in the retention rates.
- Higher renewal rates.
- More up-sell and cross-sell opportunities.
We went straight ahead for Gainsight because it works with our traditional Salesforce ecosystem detailed forecast action-based manners.
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