My insights start with Gainsight
Updated November 27, 2018
My insights start with Gainsight
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is used by our organization to help measure customer engagement, proactively mitigate risk within our subscriber base, track renewals, and much more. It's leveraged by our customer success organization for the most part, and our customer 360 data is shared with our sales team.
The data that Gainsight provides us with is bubbled up to our VP of Customer Experience and the data is also shared with our executive team. We take customer success very seriously here and most of the data displayed within Gainsight is shared at all levels of our organization.
The data that Gainsight provides us with is bubbled up to our VP of Customer Experience and the data is also shared with our executive team. We take customer success very seriously here and most of the data displayed within Gainsight is shared at all levels of our organization.
Pros
- Creates and manages CTAs for all your CSMs to plan their day/execute on your customer success engagement strategy.
- Provides you with usage/engagement reporting on all of your customers.
- Establishing segments within your customer base.
- Helps power your customer lifecycle stages
- Integrates well with usage data from external systems like RedShift, etc
Cons
- Tough to pivot if something changes within the application
- Not easy to implement if you aren't well versed in SFDC administration
- Gainsight has helped us maintain our high customer renewal rate.
- Gainsight has helped in increasing the effectiveness of delivering onboarding for our customers.
- Gainsight has helped make our CSMs more efficient in their day to day operations, and increase our coverage for QBRs across all our many customers.
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