Gainsight is Powerful
August 11, 2017

Gainsight is Powerful

John Laino | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Very responsive and easy to engage
We use Gainsight for Client Health scoring, Renewal Tracking, Churn Risk Mitigation, NPS Scoring, and Release Note Communications

Pros

  • Great visualization of Client Health across the entire customer base
  • Highly flexible in Rule definition and customer segmentation
  • Constant product innovation

Cons

  • Requires a good amount of administration to take full advantage of all the capabilities
  • Pricing model
  • Overall churn rate reduction
  • High customer engagement based on Calls to Action
  • More proactive renewal process
Great for Customer Success Management and Renewals Tracking

Gainsight CS Feature Ratings

9.0
Product usage
9
Help desk / support tickets
9
9.3
NPS surveys
8
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
9
9.7
Customer health trends
10
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
10
9.0
Role-based user permissions
9
9.0
API
Not Rated
Integration with Salesforce.com
9
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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