A review from an average user
March 24, 2017
A review from an average user
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Currently being used with our Sales & Churn organization. Its being used to understand future needs of companies and get consistency with different people for the same task.
Pros
- Great at surveys, great at combining information from different places in order to give a full view. Automated CTAs are great for telling people when to do a task and knowing when they're not doing it.
Cons
- integration from 3rd party tools is not great. If it doesn't come from salesforce its painful.
- Created customer segmentation. Helping with churn.
The salesforce integration helps more, Zuora is still learning what it needs to be.
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