Gainsight Review
March 17, 2017

Gainsight Review

Martha Torning | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

It is being used by our client success department to help standardize/uniform the calls and experience our clients are receiving.

Pros

  • Call to actions functionality.
  • Customer friendly user interface.
  • Integration with Salesforce.

Cons

  • Objective CTAs being removed from cockpit and only showing in Success Plans, this should be an admin's decision.
  • Unable to do a formula in reporting/dashboards.
  • Help uniform the client experience.
  • Improve retention and upsell potential
It is well suited for a client success team but less suited for sales originators.

Gainsight CS Feature Ratings

7.0
Product usage
7
7.6
Customer profiles
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
7
Customer segmentation
8
8.3
Customer health trends
7
Engagement analytics
10
Dashboards
8
6.0
Role-based user permissions
6
9.0
API
9
Integration with Salesforce.com
9

Comments

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