Tracking Customer Touchpoints made easy
December 18, 2015

Tracking Customer Touchpoints made easy

Emma Chapman | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight is being used only by the account management department. It tracks post launch touch points, NPS, and some usage.

Pros

  • Cockpit CTA tracking
  • NPS visibility
  • Reporting to customers on our work with them
Gainsight is well suited for people who have a customer success management team and actually do touch points.

Gainsight CS Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
5.3
NPS surveys
6
Sponsor tracking
5
Customer profiles
5
Automated workflow
6
Internal collaboration
5
Customer health scoring
6
Customer segmentation
4
5.3
Customer health trends
5
Engagement analytics
5
Revenue forecasting
5
Dashboards
6
5.0
Role-based user permissions
5
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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