Great ticketing platform - Freshdesk
October 31, 2024
Great ticketing platform - Freshdesk
Score 10 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
We are looking for a solution where we can streamline our support ticket process, Freshdesk helped us to do it.
Pros
- SLA Management
- Ticketing Responses using Macro
- Overall stats of a individual user and also as a company
- Streamlined team creations and auto assign of the emails
Cons
- SLA Management while using Gmail is very hard, Freshdesk resolved this problem for us.
- Missed emails, when an associate gets an email in Gmail there are high chances that gets missed, here we will be able to see it again and again until we resolve
- Dashboards is not available in Gmail, Infreshdesk we are able to find this.
- Over all support process streamlined because of Freshdesk
- Accurate canned responses helped us to save associates time
- C-sat monitoring
Cost & Support from Freshdesk
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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