Freshdesk is great!!
August 09, 2022

Freshdesk is great!!

Ilse P | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Freshdesk

  • Track different types of requests from our customers.
  • Customer satisfaction.
  • Trend of productivity.
  • Employee performance.

Pros

  • Customer satisfaction.
  • Request category types.
  • Employee performance.

Cons

  • Multiple agents within same account.
  • Assign request from a specific project to the assigned agent.
  • It is really productive for our team, so the ROI is worth it.
It's really friendly, implementation is quick and more important is really easy to handle, whenever we have new employees, they understand the process super quick.
Really easy to use, it is friendly.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

It is really great when we have to present metrics, we can get the number from the reports from Freshdesk. Also we can measure the customer satisfaction and the reaction time for every ticket.

Freshdesk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

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