We love Freshdesk! It just works.
July 31, 2022

We love Freshdesk! It just works.

Ransom Briggs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Freshdesk

We use Freshdesk for our help desk ticketing system. Our clients submit tickets and we solve their technical issues. We have tried three other paid ticketing systems and still came back to Freshdesk. It just works. We really love it!

Pros

  • Ticketing
  • Contacts
  • Knowledgebase

Cons

  • Some fields we have to double entry like the phone number has to be put in manually upon ticket creation
  • I find very little to improve, we really like this setup/product
  • We use it every day
We set it up and used it. Very easy.
We've used many and we continue to come back to Freshdesk. It just works!

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

I do not have a comment here. We like Freshdesk overall, no specifics.

Freshdesk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
Not Rated
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

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