Freshdesk to keep your customers fresh
July 15, 2022

Freshdesk to keep your customers fresh

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Garden

Overall Satisfaction with Freshdesk

Freshdesk helps us to manage our customers efficiently. The tool is easy to use and doesn't require technical knowledge to take care of the system. It can integrate with Facebook without any additional cost. This app is easy to use.

Pros

  • Notifications via Email
  • Automations
  • Affordable costs

Cons

  • Linking existing tickets to sub tickets.
  • Telephony integration.
  • Automation options can be improved.
  • Can work anywhere with the mobile App
  • Customer focussed
  • Easy online chat integration
The most important factor is the pricing. The base prices are easier for us to make fast decisions rather than waiting for a response from the sales team. Also, it is easy to use.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Well suited for SaaS to handle customer queries and requests from various channels. The user interface is easy to see and use.

Freshdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
8
Ticket creation and submission
8
Ticket response
8
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help
8.0
Customer portal
8
IVR
8
Social integration
8
Email support
8
Help Desk CRM integration
8

Comments

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