Item: Exclaimer
Rating: 9
Author: Verified User

Overall Satisfaction with Exclaimer

Use Cases and Deployment Scope

Exclaimer does exactly what you would expect, it adds a consistent signature to all emails sent out. This enables all devices to have the same signature and all users to have an email signature that complies with a standard template for everyone. Changes to signatures are much easier to manage and to implement as a simple update to user information propagates through or a complete redesign, all propagate to all applicable users without fuss.

Pros and Cons

Pros

Centralized signature templates.
Customizable fields for inclusion in the signatures.
Very simple installation and configuration.

Cons

Signatures are not applied to large emails (30MB+), you can get around this if you are using Outlook as there is an addon to do the signatures.
It synchronizes with Azure instead of working life, so manual sync is sometimes needed. This is not difficult, but if you add a new user and do not sync, then it could be hours before the signature is applied to them.

Return on Investment

No one worries or talks about email signatures anymore; everyone knows it will just be right.
The ability to add information to signatures that can be time-related, whether offers or holidays or any type of announcement, has made this a primary communication channel.

Flexibility

Multiple templates have enabled users who support certain charities and events to highlight them within the signature in a way that is consistent with the company's look and feel. Consistency is very important and the ease with which it is maintained by Exclaimer has eliminated any awkward discussions over supporting employees wanting to do the right thing and maintaining company standards.

Security and Reliability

We have had no issues with data security and have had no reason to question Exclaimer in this regard. The installer connects securely, and the emails are safely routed; so far, there has been no hint of issues from a data security point of view or from system loading; emails have passed through the system promptly every time.

Key Insights

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Likelihood to Recommend

The hardest part of Exclaimer is convincing people it is necessary. However, once people have had it and see that they get perfect company-wide signatures regardless of the sending user or device, they are very happy. Then when you add the ability to insert notices and offers quickly and easily within email signatures, it opens up a whole new opportunity to cross-sell and grow your business. Or simply announce holiday opening hours! The drag-and-drop signature template editor makes it trivial for anyone to get the signature looking the way they desire.

Comments

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Exclaimer, if only all services were this straight forward.

Software Version