Satisfied User | TrustRadius

Overall Satisfaction with e-automate

Use Cases and Deployment Scope

Customer database for our copier business.

Pros and Cons

Pros

Tracks customer meters
Provides customer history
Provides information to make strategic decisions

Cons

Only concern I have is changing my password every 3 mo. It's a hassle and I always have to call support.

Return on Investment

Saves a lot of time in having key customer info. easy to find.

Key Insights

Do you think e-automate delivers good value for the price?

Yes

Are you happy with e-automate's feature set?

Yes

Did e-automate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of e-automate go as expected?

I wasn't involved with the implementation phase

Would you buy e-automate again?

Yes

Other Software Used

Adobe Acrobat, Excel-DB

Likelihood to Recommend

Provides all the customer information we need for our copier business.

Comments

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