Wouldn't waste money
September 30, 2024
Wouldn't waste money
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with e-automate
We use e-automate as an all in one solution to take care of billing, contracts, and ticketing.
Pros
- Keeps inventory accurate
- Contracts accurate
- bills contract invoices
Cons
- Support - Support tickets and training are not offered in a timely manner. A support ticket shouldn't have a week and a half turn around
- Training - We were offered a quick class at the start but continued training would have been helpful
- Pricing - The price for the amount you get was unreasonable. Every "new" service offered come with an added expense, of course, without support
- Clear and concise workflow - Multiple ways of doing the same task, which can cause confusion
- Error reporting - Some things were "greyed" out but there wasn't a clear reason why. Training would have helped.
- Account Management. Every time we needed something from our account manager, it was always hard to get in touch with them.
- This cost us more than we received back in time spent
- It increased our workload
- It did show us profitability, however, that would be dependent on everything entered correctly, and, if we had a problem, we couldn't get help.
Rev.io answers the phone when we call and opens a ticket which is generally closed by EOD.
Do you think e-automate delivers good value for the price?
No
Are you happy with e-automate's feature set?
No
Did e-automate live up to sales and marketing promises?
No
Did implementation of e-automate go as expected?
No
Would you buy e-automate again?
No
Comments
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