Item: DISCO Ediscovery
Rating: 9
Author: Michelle Clifford

Overall Satisfaction with DISCO

Use Cases and Deployment Scope

DISCO is used mainly by our litigation attorneys, but also by some select practice groups like School Law. Before DISCO, we used Concordance which was a great product back in the day but hasn't kept up with some of the newer technology offerings like AI, predictive tagging, visual timelines, native productions, etc. DISCO has these features which is crucial for getting through large scale document reviews. We have an obligation to keep costs down for the client and DISCO has done that for us.

Pros and Cons

Pros

Easy to use: I can get new document reviewers up and running quickly. Basic training in about 30 minutes; more advanced training in about an hour.
Excellent Knowledgebase: Any time I have a question, I run a search in DISCO's knowledge base and the answer is there, often, too, with a corresponding video demonstrating how to do something.
Easy to filter data by almost anything: Filtering is intuitive and users report it's one of their favorite features.
Good looking platform: OK, this doesn't get talked about a lot, but if you're going to be looking at a database for hours at a time, it should be visually pleasing!
Salespeople are not pushy: As a manager, I get a lot of calls from vendors and when a vendor such as DISCO gently checks in from time-to-time it's noticed and appreciated.

Cons

Ingestion sometimes fails or gets hung up: On occasion, an ingestion will get hung up. It just requires a call or ticket to tech support and the problem gets resolved.
Lack ability re-load individual files: Sometimes, there's a need to substitute a file and it can be done but requires a call to tech support or the project manager. Otherwise, you have to back out the entire ingest, make the adjustment in the file and reload.

Likelihood to Recommend

DISCO is best suited for larger data sets otherwise you may be subjected to a minimum fee which may or may not be cost-effective for the matter. DISCO is great if you need to share database access with co-counsel or local counsel. Salesforce is knowledgeable and helpful. Productions are very easy to run (and re-run, if necessary). Project managers are well-trained and generally, accessible and responsive.

Comments

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Caroline Hall
(Vendor Representative) commented 6 years ago
Hi Michelle, I really enjoyed reading your review - thank you so much for your feedback! I particularly appreciated when you said “We have an obligation to keep costs down for the client and DISCO has done that for us.” That really is what matters and it was refreshing to see you state it so plainly. Thank you. Ingest - I’m sorry to hear about the occasional glitches with ingest - that must be frustrating. But I am glad to see that you know who to call to get it resolved quickly. I’ve also shared your feedback with the product development team so they can continue to work to improve ingest functionality. I’m curious - have you still been experiencing issues with the new high-speed uploader we released? If you haven’t gotten training on how to use it, I can connect you with that. Re-load individual files - We recently released the ability that allows you to do this via ‘overlays’. Please let me know if you don’t have access to this feature yet – if not, we can enable it for you. I know you have lots of great support folks at DISCO, but if you ever need anything, I’m here for you too. It was wonderful meeting you in person at Legaltech! Gratefully, your DISCO team (written by Caroline Hall, Client Advocacy Manager)

DISCO: Easy to use plain and simple, but still a robust document review platform.