Altus 2.0 Serves Us so we can better Serve the Public
Updated June 19, 2020

Altus 2.0 Serves Us so we can better Serve the Public

Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HID DigitalPersona (formerly Crossmatch)

We currently use Digital Persona Altus in our enterprise environment with over 500+ computers and up to about 800+ users. We implement biometric (fingerprint) access for all computer authentication in the network and for some managed applications that require enhanced security measures. We are about to roll out token authentication for a few departments that are now requiring improved measures of secure access and authentication of users.

Pros

  • Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
  • Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
  • Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.

Cons

  • Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
  • The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
  • Positive impact would be the knowledge that our systems are safe from un-authorized users accessing certain programs or machines by using a shared or stolen password. By using biometrics we eliminate the sharing of passwords among users to ensure proper authentication and auditing of users.
Well suited for any office that handles any PII or sensitive data, as well as any office that performs cash handing or financial transactions. We strictly enforce biometric authentication for all Human Resources, Treasurer, Finance, Purchasing, and Collector offices within the county.

Evaluating HID DigitalPersona (formerly Crossmatch) and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Testing and trialing other vendors.

HID DigitalPersona (formerly Crossmatch) Support

We have never had an issue with technical support from Crossmatch, Digitalpersona or HID :) They go above and beyond to assist and troubleshoot issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We were having an issue with hardware tokens working with the system or not being compatible. Crossmatch went above and beyond to assist with testing vendor tokens for use.

Using HID DigitalPersona (formerly Crossmatch)

Software is easy to figure out and install. If you have a base knowledge of MS Active Directory and Group Policy, this should be a breeze.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Enrolling new user credentials
  • Installation of software on DCs and end user clients
  • Setting up Kiosks
  • Managed passwords for certain applications
Yes - for One Time Password use - mobile app

Comments

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