Item: Dialpad Connect
Rating: 9
Author: Jacob Cloward

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

We use it to call potential customers and find businesses that need our services. We integrate it, with our CRM and are able to effectively call companies with the Dialpad Talk plugin, simply by clicking on the number within the CRM. It is a very good service for us. We love it!

Pros and Cons

Pros

Contact Customers
Contact potential customers
Plugins for Google help it work seemlessly to fit our needs

Cons

cost at times can feel a bit high
easily switching numbers
asking for more licenses is often difficult

Most Important Features

contact customers
contact potential customers
route calls to designated areas within the company

Return on Investment

Allows us to montior how many calls our sales people are making
allows us to monitor length of calls being used with dialpad
allows us to go back and listen to recording of phone calls

Alternatives Considered

we haven't used any other services.

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

HubSpot CRM

Likelihood to Recommend

Trying to get more licenses for us to add mroe sales people to the program is often difficult. we try to work with one of their resellers in T-mobile to get this done, but it is less than affective from time to time. besides this we have enjoyed the product for the most part, and highly recommend it for others, with similar needs.

Comments

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Dialpad Talk is a great service