Item: Cisco Headsets
Rating: 6
Author: Verified User

Overall Satisfaction with Cisco Headsets

Use Cases and Deployment Scope

I use the Cisco 980 headset for my MS Teams calls and conferences.The headset meets the needs of customers who use softphones.The advantage of the Cisco 980 is that it covers the ears. It is therefore not painful for spectacle wearers, even after hours.What's more, in a Cisco environment, updates are more easily managed.

Pros and Cons

Pros

Centralized update
Comfortable

Cons

Microphone quality
Microphone range

Return on Investment

Centralized update management saves time

Alternatives Considered

Jabra Evolve2 Series

The design is better at Cisco. So is the audio quality for listening. Centralized updating is also a plus.But my Jabra Evolve2 85 has a much better microphone and range.

Key Insights

Do you think Cisco Headsets delivers good value for the price?

Not sure

Are you happy with Cisco Headsets's feature set?

Did Cisco Headsets live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Headsets go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Headsets again?

Likelihood to Recommend

Comfortable even over several hours. On the other hand, it keeps you warm. The microphone isn't great, especially in a small room or one that tends to resonate. What's more, despite the size of the dongle, the range is poor.I also notice that when I use the Cisco 980, picking up an MS Teams call takes longer.

Comments

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Comfort, audio quality but microphone to be reviewed

Software Version