Atlassian Confluence : the must have for knowledge management
March 11, 2025

Atlassian Confluence : the must have for knowledge management

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Atlassian Confluence as a wiki for our company. A lot of articles, informations, knowledge are available in the tool such as : incident management process, project infos, architecture decision records. It's quite useful to keep a track of static knowledge.

Pros

  • the management of wiki pages
  • the management of summary related to spaces
  • the integration with others tool like JIRA or Miro
  • the design with the dark mode is great

Cons

  • The search is totally not good enough
  • integration with google spreadsheet should be improved
  • The management of knowledge outdated should be improved
  • we manage hundreds of pages of knowledge in the company with this tool
  • Almost 100 ADR are written in Atlassian Confluence
  • I used it to manage a data dictionary in a big project and it was the best tool to do it.
The usability is good but sometimes not enough intuitive.
By instance I struggle a lot to get out of the title format. I do not understand a simple press on "enter key" is not sufficient to start writing a paragraph after a title.
Formating is sometimes hard from a UX perspective
We choose Atlassian Confluence because it is the reference for managing a SAAS wiki service. And having such a solution in our company to manage the knowledge and especially the knowledge transfer is crucial.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

If the need is capitalizing the knowledge of the company, Atlassian Confluence is probably the good tool. The way a wiki is working is very efficient to connect knowledge together. But the search function is not enough efficient. I spend too much time trying to find a specific content. At the end, I manage a lot of bookmarks to Atlassian Confluence pages to make my life easier because of the search not working well enough.

Confluence Feature Ratings

Project Management
5.0
Task Management
4
Workflow Automation
5
Mobile Access
10
Search
1
Visual planning tools
Not Rated
Communication
6.3
Notifications
7
Discussions
3
Internal knowledgebase
9
File Sharing & Management
9.0
Versioning
9
Video files
Not Rated
Audio files
Not Rated
Document collaboration
8
Access control
10
Advanced security features
Not Rated
Device sync
Not Rated

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