Zuora Manufacturing Reviews & Insights

Score8.1 out of 10

278 Reviews and Ratings

Community insights

TrustRadius Insights for Zuora are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.

Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.

Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.

Zuora Reviews

3 Reviews

ManufacturingAutomotive1Pharmaceuticals1Biotechnology1

Zuora is an excellent service

Rating: 8 out of 10

Incentivized

January 10, 2017

Use Cases and Deployment Scope

My department uses Zuora to simplify and assist with our billing and revenue management processes for business that we conduct in Europe. We also have proposals to expand its use into other regions. It allows us to focus our efforts on developing solutions for problems unique to our business and let Zuora handle the common financial processes.

Pros

Allows us to easily integrate with various payment processing services. This is great compared to other parts of our business where this functionality must be developed separately.
Support is always quick and helpful whenever needed.
The web interface is well designed and easy to use for both developers and business users.
The documentation available at the Zuora Knowledge Center is an excellent resource that often answers many questions quickly and easily.

Cons

The SaaS model has its benefits, but also creates some concerns when dealing with business critical operations and the uncertainty of the internet.

Likelihood to Recommend

Zuora is excellent for situations where building and maintaining a similar system from scratch would be prohibitive. This is especially true when your needs closely match what Zuora offers. However, if you are in need of a highly customizable solution with a large amount of flexibility, it may not be as easy or even possible with Zuora.

Verified User

Employee in Information Technology (Automotive company, 10,001+ employees)

Vetted Review

1 year of experience

Great system, but room for improvement.

Rating: 7 out of 10

Incentivized

March 28, 2016

Use Cases and Deployment Scope

Our company utilizes the Zuora system to invoice our Managed Service client contracts and for the corresponding revenue recognition. The revenue reports it can generate are used during our period closes to assist us with our journal entries and supporting schedules. It is just the Finance team that uses the system.

Pros

The site is very user friendly for the most part. Without much training, I was able to navigate through the system, and find what I needed.
One major pro is how automated the billing feature of Zuora is. Once everything is set up correctly, then the creation of invoices and submission to the clients takes minimal time and manual effort.

Cons

The amendment feature for subscription setup makes adjustments to an invoice/contract very difficult. My company in particular has very intricate contracts with projects that don't all begin in the same month. In addition we have annual prices increases, so adjusting the rate plans within our subscriptions takes more time and effort than it should. For example, if the start date of a project/rate plan changes, it shouldn't take two amendments to change the date (one to remove and one to re-add correctly). It should just be a more simple edit feature.
I would also like to see one central location where we can view only our company's clients, and an invoicing schedule of what will be billed each month. We work for a company that has multiple entities using Zuora, and we see all of the other entities' data. I would like to see a simple filter function that would allow us to only see data pertaining to our entity.
Another missing feature is a central location where we can pull the total invoiced amounts to date for each of our clients by project/rate plan including the corresponding invoice numbers and status of invoice.
Would also like a way to enter a reference ID for each usage project/rate plan revenue schedule. Each period when we pull the revenue report, we have to go in and manually enter the ID

Likelihood to Recommend

Zuora is a perfect billing system for projects/services that are fixed monthly fees with no variables. For more intricate rate plans that have a lot of possible adjustments, it is not as well suited.

Verified User

Employee in Finance and Accounting (Pharmaceuticals company, 51-200 employees)

Vetted Review

1 year of experience

Zuora and Us - an imperfect fit

Rating: 5 out of 10

Incentivized

December 8, 2015

Use Cases and Deployment Scope

We use it across the organization. It is primarily used to view accounts and activity on our tool. It provides some insight into the activity across our footprint, new users activity and existing user activity. We have also tried to use it to measure a key metric that is specific to our business.

Pros

It integrates nicely with our tool and provides almost real time usage. This helps us monitor how our users are using the the tool and if they are spending too much time on any given step.
It provides a good summary of information for each account. This helps us see an overview for each account and allows us to map to actions and activities to address users' needs.
It allows us to create groups to further analyze our users and accounts. This helps in our analysis and seeing patterns.

Cons

The most frustrating aspect is that it is unable to do real-time analysis. It does most of its analysis on a weekly or monthly basis which is rather useless for our business. We've moved to another tool that can do this for us.
The groups fall far short of what we need. The functionality is extremely limited and again we have to go to another tool to get the analytics we need.
We've asked for several areas in the tool to be enhanced and we were told about 6 months ago that it would happen in the fall. There is little to no follow up and we don't think they are going to do them - we hope they do but it doesn't look promising as we don't have a lot of contact from them

Likelihood to Recommend

I am actually not sure. We were using it rather heavily in the beginning as our customer success tool. As our needs and business expanded, the tool began to fall short of our needs and we went to explore the other tools we had to see if they could provide what we needed. It may be best suited for those that need a very generic overview of the health of accounts and for those that do not require realtime metrics and analysis.

Verified User

Vice-President (Biotechnology company, 11-50 employees)

Vetted Review

1 year of experience