Zuora Reviews & Insights

Score8.1 out of 10

278 Reviews and Ratings

Community insights

TrustRadius Insights for Zuora are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.

Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.

Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.

Zuora Reviews

3 Reviews

Engineering

Zuora through the eyes of a billing dev

Rating: 8 out of 10

Incentivized

November 16, 2016

Use Cases and Deployment Scope

We use Zuora as the primary mechanism for processing credit card payments for all products sold by our company. We currently have a few acquisitions that have existing customers on different payment systems, but we have active plans to transition these customers to Zuora as well. The primary problem Zuora solves for us is the security and protection of sensitive credit card information - by using Zuora, we don't have to worry about this at all, since we never receive this data in the first place.

Pros

Protection and privacy of sensitive financial information.
Powerful APIs for integrating with existing billing systems.
The latest hosted payment page is much more dynamic, has greater language support, and looks better than the previous one we were using.

Cons

The web UI is a little dated and cumbersome (although it looks like this is something Zuora is working on currently).
REST API (also under development, to my understanding).

Likelihood to Recommend

Zuora has been very well-suited so far for a mid-size company such as ourselves looking to avoid storing (and therefore obfuscating) payment info and handling other edge cases such as credit card dunning, etc. It might be less appropriate for a smaller startup company with only the most basic billing needs.

Verified User

Engineer in Engineering (Computer Software company, 1001-5000 employees)

Vetted Review

1 year of experience

Zuora is a great solution for us !

Rating: 9 out of 10

Incentivized

November 2, 2016

Use Cases and Deployment Scope

We use Zuora as a payment system for our clients that use a cloud-based application. We create an account for them and then we manage the subscriptions and payments for those accounts. All the payments are done using a credit card. Zuora gives us the possibility to manage all this in a centralized and easy way.

Pros

It's really easy to use Zuora and to navigate using the UI to manage accounts, invoices, payments, bill runs, etc.
Zuora offers us a great flexibility to adapt it to our industry and also an amazing scalability while we increase the size of our business.
There is a lot of information on the internet. For example documents, demos, forums, etc.

Cons

When working with Bill Runs you lose the previous configuration of Bill Runs if you make a change. You can't figure out all the information related to past Bill Runs.
You can't "reactivate" a subscription, you have to create a new subscription.
Bad Support! Most of my support requests I end up figuring out on my own and they just waste a couple days of your time by asking asinine questions.
You can't refund a partial amount of the payment consistently.
Even though it deals with multiple currencies, it doesn't have a currency conversion feature.

Likelihood to Recommend

Scenarios: well suited:
- Zuora is well suited for an environment where there is little need to modify customer's subscriptions frequently.
- Especially useful for e-commerce or web applications to easily set up and manage payments using a credit card

Ariel José Mira

2nd Level Support Engineer in Engineering at MuleSoft (Information Technology and Services, 501-1000 employees)

Vetted Review

1 year of experience

View profile

Zuora Review

Rating: 8 out of 10

Incentivized

October 12, 2016

Use Cases and Deployment Scope

Zuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).

Pros

Flexible product catalog - allows us to experiment with various pricing and packaging models.
Payment gateway agnostic - allowed us to port from our current system, while creating opportunities for alternative payment methods.
Multiple currencies - gives us the ability to expand internationally with support for local currencies.
API callbacks - allowed us to hook into existing transactional programs (CRM, ESP).

Cons

API is currently a bit of a mixed bag - between very low level SOAP calls and very high level REST calls. Ton of room for improvement here, including streamlining refund process / closing out unpaid invoices / other use-cased based scenarios (all require many steps.)
Learning curve - there's a lot to learn & master, some of which may require changing departmental processes.
Documentation is bit of a mixed bag - there's lots out there, but sometimes found in Community, sometimes found in Knowledge Center or the self-paced training materials. Would be great to reduce the time needed to arrive at an answer to a problem.

Likelihood to Recommend

As a SaaS company, the majority of our customers are on evergreen monthly subscriptions. We would love to have seen greater control over hosted payment page fields, values and layouts.

Eddie Cianci

Engineering Director in Engineering at Litmus (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile