Zuora Professional, Scientific, and Technical Services Reviews & Insights

Score8.1 out of 10

278 Reviews and Ratings

Community insights

TrustRadius Insights for Zuora are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexible Pricing and Customization: Several reviewers have mentioned that Zuora's subscription modeling allows for pricing flexibility and customization to meet specific business needs. Users appreciate the well-thought-out pricing structure and ability to request new pricing and discounting options, indicating that Zuora provides a customizable platform.

Seamless Integration with Salesforce: Many users have praised the integration between Zuora and Salesforce, stating that it streamlines sales processes and improves overall efficiency. With this integration, salespeople can easily build product quotes with flexible rate plans and have visibility into Zuora subscriptions and financials within Salesforce, enhancing their workflow.

Responsive Customer Support: Reviewers consistently mention the helpfulness of Zuora's support team. They appreciate the quick response times and assistance provided whenever needed. This level of support contributes to a positive user experience and demonstrates Zuora's commitment to excellent customer service.

Zuora Reviews

32 Reviews

Professional, Scientific, and Technical ServicesLegal Services1Accounting4Information Technology & Services21Marketing & Advertising3Market Research1Public Relations & Communications1Computer & Network Security1

Review of Zuora

Rating: 1 out of 10

Incentivized

February 11, 2023

Use Cases and Deployment Scope

We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) as well as to Netsuite for our financials.

Pros

Invoice creation
Amendment tracking

Cons

Salesforce sync
Reporting
Product catalog management (e.g. bundling)
Permission/role management

Likelihood to Recommend

If you have a very straightforward use case, simple product catalog and don't require integration with other systems, complex reporting or comprehensive tech support or knowledgebase, Zuora might be a good option.
For companies with a complex use case, integrations, detailed reporting needs or who need solid tech support, I don't recommend Zuora at all.

Verified User

Analyst in Corporate (Information Technology & Services company, 201-500 employees)

Vetted Review

1 year of experience

Invest in Zuora

Rating: 8 out of 10

Incentivized

February 23, 2021

Use Cases and Deployment Scope

[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing internally or externally. It also saved us from the issue of having no real "order" object in our system to track changes to subscriptions. The RevOps team has also been heavily involved.

Pros

Subscription Management
Revenue Recognition
Invoicing

Cons

Multi-year deals
Very custom payment plans
Hosted payment pages

Likelihood to Recommend

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.

Chloe Sayers

Billing Manager in Finance and Accounting at 15Five (Information Technology and Services, 51-200 employees)

Vetted Review

1 year of experience

View profile

Use at your peril

Rating: 1 out of 10

Incentivized

November 3, 2020

Use Cases and Deployment Scope

Zuora is the center of our billing system and subscription management solution.

Pros

Distributed calls our fast
Finance love its reporting

Cons

Very buggy
Alerts often only appear after we report the issue to them - no apparent automatic monitoring of systems
Support is very variable and often just try to get rid of you
Ridiculously overpriced
Use customers as testers
Have secret or hard to find limits

Likelihood to Recommend

It's well suited to a company with a very, very simple set up who don't need flexibility or reliability. One that sells few subscriptions for a large amount of money and don't mind giving Zuora a good slice of that revenue.

Verified User

Engineer in Information Technology (Information Technology & Services company, 51-200 employees)

Vetted Review

2 years of experience

Scalable subscription billing solution for SaaS companies

Rating: 9 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

Zuora is being across our entire organization for everything from annual subscription renewals and one-time purchases to issuing refunds and credits. Since we are a SaaS company, it is the perfect billing solution for us to be able to easily create quotes, invoices, and perform other billing-related functions. The solution for our company is not having to manually run/create billing items or manage multiple platforms for our billing and subscription-related needs.

Pros

Integrations - We have a deep integration with Salesforce that allows you to easily update quotes/contacts/billing information in Salesforce and have it reflect in Zuora.
Ease of use - Very easy to manage and figure out where to navigate to.
Automation - There are many features/functions in Zuora in which you can automate, which will save a ton of time performing otherwise manual and repetitive tasks.

Cons

The UI could use an update or refresh and layout seems like it can be condensed.
Areas that are not currently automated take some time to adjust and figure out. Issuing refunds, credits, amendments to subscriptions from a basic user perspective isn't always super easy in the beginning.
More reporting capabilities from the view of a CSM / account manger. Sortable dashboard.

Likelihood to Recommend

Perfect for any SaaS company with recurring billing, subscription and renewals needs. It's easy to get using and there is a lot you can automate within your billing, subscription and renewal processes. Whether you are in sales, customer service or billing, it's a powerful tool that you can use to manage your product catalog and customers' billing needs.

Verified User

Account Manager in Sales (Information Technology and Services company, 51-200 employees)

Vetted Review

1 year of experience

Zuora Does A Lot

Rating: 7 out of 10

Incentivized

March 7, 2018

Use Cases and Deployment Scope

Our whole organization is using Zuora from sales to fulfillment. It allows us to effectively bill on a recurring basis.

Pros

Products are easy to use and create with Zuora
Much customization from email templates to billing to products.
Recurring billing and reporting.

Cons

They don't have very many out of the box payment plan options so that takes a lot of work to set up.
Back end functions and making billing/subscription modifications are complicated.
No list price field for products, at least with how we are using it so we had to build a workaround to have a visible list price.

Likelihood to Recommend

If you do a lot of recurring billing with little customization then Zuora would probably be a good fit.

Verified User

Manager in Sales (Accounting company, 51-200 employees)

Vetted Review

1 year of experience

Zuora great for global finance team

Rating: 9 out of 10

Incentivized

August 14, 2017

Use Cases and Deployment Scope

We have now implemented ZUORA across the globe for our mulit national company.
Good to see the new multi entity option now introduced.

Pros

ZUORA is brilliant at batch invoicing allowing you to perform an invoice to run for many customers at the one time.

Cons

ZUORA does not handle corrections/CNs so well and this is often a manual task that could improve.

Likelihood to Recommend

ZUORA works brilliantly for us where we charge customers based on different usage each month.

Daniela Scarpa

Group Financial Controller in Finance and Accounting at Cxense (Information Technology and Services, 51-200 employees)

Vetted Review

2 years of experience

View profile

Zuora Review

Rating: 5 out of 10

Incentivized

February 28, 2017

Use Cases and Deployment Scope

We use Zuora for billing and A/R. It was great when we didn't have the volume. Now that we have a larger volume Zuora is not as compatible with our day to day needs. The reporting isn't the best.

Pros

Zuora is excellent for subscription based services. The AutoPay module works great!
Syncs well with Salesforce.

Cons

The ability to speak with someone would be great!
There should be an area for notes.
I'd love to be able to give myself a task right in the system instead of using my calendar.

Likelihood to Recommend

I think Zuora overall is a great system. Since we are now CISCO we require a larger infrastructure. Zuora doesn't capture everything we need so we use it in conjunction with Bill.com and Netsuite. Zuora should allow payables as well. Please add this in the near future. I think it would make a great difference for startups. It would definitely put you in the game. It's a great system for billing.

Carla Buggs

A/R Analyst in Finance and Accounting at CISCO/OpenDNS (Information Technology and Services, 10,001+ employees)

Vetted Review

1 year of experience

View profile

Review from a sales rep perspective

Rating: 9 out of 10

Incentivized

January 13, 2017

Use Cases and Deployment Scope

Zuora is used to track invoices. For my purpose I use it to search the history of our clients' bills.

Pros

Good user interface
Simple to use
Detailed Reporting

Cons

To be honest for my role it serves exactly what I need it to be.

Likelihood to Recommend

When I am on the phone with a client and I need to see their transaction or billing history it is very easy to search and find the information I am looking for while I am on the phone with the client.

Verified User

Account Manager in Sales (Information Technology and Services company, 51-200 employees)

Vetted Review

1 year of experience

Zuora Review

Rating: 10 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Zuora is being used by almost everyone in our organization. The only problem that I currently experience is the process to remove and add subscriptions is very long and drawn out.

Pros

The billing process in Zuora is very straightforward and easy to navigate.
Zuora makes it easy to tell what invoices were paid and are unpaid.
I love how Zuora has big and bold, as soon as you go to a person's account, how much is owed or if nothing is owed.

Cons

The process to add and remove subscriptions from an account is very long and drawn out.
It should let you send invoices to emails other than what is listed on the account.
It should keep detailed notes of who did what in every account.

Likelihood to Recommend

I believe Zuora is a very well put together program. It makes invoicing simple and easy to read.

Verified User

Employee in Customer Service (Legal Services company, 201-500 employees)

Vetted Review

1 year of experience

Zuoring

Rating: 9 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Zuora is being utilized as a strategic billing software. It is mainly used to track the subscriptions and memberships of our 50K + subscribers. Zuora is user friendly, especially the reporting that makes my job easier.

Pros

Ammendments
Data Reports

Cons

The ease of deleting an invoice [could be improved].

Likelihood to Recommend

Zuora is well suited for yearly memberships, but if it is a fluid subscription, creating amendments and deleting them can be rather tedious.

Verified User

Employee in Finance and Accounting (Accounting company, 201-500 employees)

Vetted Review

1 year of experience

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