Great with Multichannel Mediums
Use Cases and Deployment Scope
We utilize Zoom Contact Center to help direct multichannel inbound and outbound communications with and among our various support departments.
Pros
- Multichannel integration
- Seamless transitions
- Efficient transfers
Cons
- Call flow setup
- call flow changes
- Escalation process
Likelihood to Recommend
Zoom Contact Center is really good at integrating multiple channel sources and destinations for support through this tool. Having the ability to answer inbound texts, emails, and chats from a single resource without having to pigeon hole a resource to a specific media is a huge benefit for our organization.