#1 most frequent
Belgium
40.0%2 installations of 5
What is Zoiper?
Zoiper is a comprehensive cross-platform VoIP dialer that facilitates video and voice calling, as well as instant messaging capabilities. Its compatibility with Windows, Mac, Linux, iOS, Android, and Windows Phone platforms make it accessible to many users globally. Zoiper supports multiple channels' communication features across various PBXs and SIP providers intended for businesses of all sizes. TLS, SRTP, and ZRTP protocols encrypt the data to ensure secure communication for texts or calls effortlessly.
Categories & Use Cases
Product Demos
Top Performing Features
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.3
Mobile app for Android
Android app
Category average: 7.8
Areas for Improvement
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.9
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
Who Buys & Uses Zoiper
#2 most frequent
Bulgaria
20.0%1 installation of 5
#3 most frequent
Netherlands
20.0%1 installation of 5
cost efficient
Use Cases and Deployment Scope
Zoiper is used as a dialer only, just to make calls or get calls. its very simple doesnt really have much to it, sometimes calls are choppy or just cant connect
Pros
- make calls
- call count
- caller ID
Cons
- add text
- monitor
- better interface
Return on Investment
- its not what im looking for
- i need more
- keep it for simple calling
Usability
Alternatives Considered
8x8 Contact Center and PanTerra Networks
Other Software Used
PanTerra Networks
Zoiper is great for phone calls
Use Cases and Deployment Scope
We are making calls to the customers and receiving calls from them to solve their problems and to keep them happy. We address many customer's problems during the calls.
Pros
- Easy to use, easy to understand
- Clean UI, nothing extra
- Quality of the calls
Cons
- Ring volume slider
- A feature to change a ring sound
- Sound quality
- Volume equalizer
Return on Investment
- I think Zoiper is a huge help to our company needs. Without it, we wouldn't be able to provide such a quick customer support by phone.
- At times, it's hard to hear people through Zoiper. So, we have to ask customers the same questions multiple times.
Usability
Alternatives Considered
Skype for Business and now part of Microsoft Teams
Other Software Used
Skype for Business, now part of Microsoft Teams, Slack, Google Meet
