TrustRadius Insights for Zoho Projects are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy to Use: Users frequently commend Zoho Projects for its straightforward setup process, essential time tracking capabilities, and customizable features that cater to diverse business needs.
Intuitive: The platform's intuitive interface simplifies navigation and task management and can learn and adjust to the user's everyday work habits. This helps in contributing to a seamless user experience and a more efficient workflow.
Flexibility: Customers value the flexibility to tailor settings according to their specific requirements. Additionally, the efficient monitoring of project timelines through robust time tracking tools is crucial for many users. These aspects collectively enhance overall user satisfaction with Zoho Projects.
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Zoho Projects Reviews
2 Reviews
ManufacturingAutomotive1Industrial Automation1
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We have previously used Zoho Projects to set up a plan, assign tasks, and track the implementation of a new accounting system. Our marketing department has also used it to develop our monthly newsletter.
Pros
Time tracking.
Task assignment.
Reminders of upcoming task deadlines.
Cons
Assigning new members to an existing project was rather confusing.
Likelihood to Recommend
Zoho projects were very well suited for the marketing team to plan and track the progress of their next issue of our monthly newsletter; however, on a larger scale of implementing a new accounting platform, it was more challenging to track as not all members of the accounting team were on board with documenting each phase of the process and many of the pieces of the project were contingent on one person to input all the data and then for another person to complete their portion before the others could start.
The ability to track multiple projects at the click of a button: Zoho Projects has the unique feature to jump between identical screens of a project (E.G., viewing tasks) in one click. You can select another project at the top nav-bar, and instantly be put at the same screen as the previous project, but for the now selected one. When viewing resources, tasks lists, its easy to jump to other projects without sifting through multiple channels to see the same information.
Staying on top of tasks: Zoho has a variety of ways of telling users that they have tasks due or that are overdue. There are different mechanisms that allow easy tracking: Email confirmations, a clear and concise user dashboard, and also a Google Calendar integration that keeps employees abreast of what tasks they should be engaging in.
The famous Gantt Chart: As an Engineering company, the Engineers that use the software have found the Gantt Chart feature both simple and productive. Having the ability to customize the charts with filters and convert them to PDFs allows any department to easily relay project timelines both internally and externally without having superfluous information left in the visuals. When showing accounting tasks or sales tasks within a project, users can easily with as little as two clicks, get the information they need in Gantt Chart format and ready to print.
Cons
Support Feature: Currently Zoho does not offer direct phone support. They allow emailing to customer care and on rare occasions will ask to setup a phone conference to discuss details/problems that users are experiencing. The turn around time on getting questions answered is mediocre at best. In urgent cases, one can expect at least 6-8 hours before a response is given.
Customer Access: Although Zoho does offer a customer portal for clients to view project timelines and details, it has little ability to manage what exact information a client can see. There are general limitations in privacy where you either allow a customer to see all information, some, or little at all. There is no 'nit picking' where you have to conceal certain information.
Requesting Features: When it comes to business-specific needs, Zoho does not seem to be thrilled about adding customization to our company. Asking for items such as an 'information sheet' for a project that would need to be filled prior to creation seems to be a daunting task and replies from support are generalized saying they 'will implement in the future'.
Likelihood to Recommend
Unfortunately I have yet to use the software outside of a Project Management in Engineering scenario so it would be hard to say where it would not work. In general this would not be suitable for highly-complex project that require multiple clients and outsourcing.
