Twilio Zipwhip (discontinued) Reviews & Insights

My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.

Zipwhip is very useful for group communications, especially when the group is focused on customer service and satisfaction. Zipwhip allows for streamlined communication with users that makes for an easier and professional customer experience. If the experience relies heavily on phone calls as opposed to text messages, Zipwhip would be less appropriate.

We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.

Zipwhip is well suited for brief communication at scale. Our Fan services reps after close to 1,000 accounts, and this allows them to get out quick messages at scale. It is less appropriate for longer messages where email or a phone call is the better route to reach out.

Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.