We like using Zipwhip
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our employees if there is an incident. Customers like to text in it because it is a quicker way to get support.
Pros
- Ease of use
- App and web interfaces
- Enabling your business number
Cons
- The interface needs to be updated
- Spell check
- Needs an easier way to send and receive pictures
Likelihood to Recommend
There are a lot of outages so a lot of customers see that as an issue. It is well suited for service businesses where they have technicians in the field. They can text people saying they are on their way without using their personal information and right from their phone.
Vetted Review
3 years of experience