Zendesk Suite Reviews and Ratings

Use Cases and Deployment Scope

Mainly, we use Zendesk Suite to handle client support tickets, as well as for having a linked landline with voicemail where calls are also recorded.

We also use their chat in our website to handle support tickets through chat and use their support mobile app to receive notifications on real time.

Likelihood to Recommend

The suite has a great benefit-cost ratio, specially when you want to integrate different tools into your CRM strategy, while keeping everything centralized. It is also great for managing and improving your knowledge hub, as the data tracked and received has great value. The learning curve for the basics is very manageable, but getting the most of the suite might take a little more time to implement.

Use Cases and Deployment Scope

Zendesk Suite is an amazing ticketing solution.

Their email parser is great and it identifies forwarded emails from end users. i

t’s could be on a little expensive side but the solution is very efficient and offers lots of add on features.

Built in AI works great too and makes techs job easier while updating a ticket.

Likelihood to Recommend

Internal IT teams should use Zendesk Suite as its very robust solutions offering multiple workflows and automation.

Use Cases and Deployment Scope

We use Zendesk for all of our ticketing system needs. This includes support tickets, support chats, billing, and processing plan changes, among other services.

Likelihood to Recommend

I love using Zendesk for all ticketing system needs. I've used other platforms in the past, and this is by far the best.

Use Cases and Deployment Scope

Zendesk Suite is an exceptional solution for customer service management. The application is comprehensive, intuitive, and constantly innovative. It's clear that Zendesk Suite is a company on the rise! Their continuous improvements make the user experience even more enriching. Thanks to this platform, our approach to customer service has been significantly transformed, and in a very positive way.

Zendesk Suite est une solution exceptionnelle pour la gestion du service client. L'application est à la fois complète, intuitive et constamment innovante. Il est clair que Zendesk Suite est une entreprise en pleine ascension ! Les améliorations continues qu'ils apportent rendent l'expérience utilisateur toujours plus enrichissant. Grâce à cette plateforme, notre approche du service client a été transformée de manière significative, et de façon très positive.

Likelihood to Recommend

Many of our customers noticed that our responses are faster than before.

Plusieurs de nos clients remarqués que nos réponses sont plus rapides qu'à l'avant.

<i>This review was originally written in French and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Use Cases and Deployment Scope

Zendesk provides a suite for all customer service for the team to interact with each other via tickets, queries, feedback, also Zendesk provide Help Centre to make services easy if you are not able to understand the policies of any company or business then there are Zendesk Help Centre to ask the query and also team can make the articles for you those are related to their business. You can use Zendesk Explore to view your performance then you can improve. You can get customer satisfaction rating. You can integrate Zendesk with third part application to make your service better and there are APIs for the integration. Yu can use talk for IVR calls, you can use chat of Zendesk Suit, first enable the chat widget. Thank You

Likelihood to Recommend

Zendesk Suite provides complete package for customer services and also Zendesk still working to improve there products.

Now, Zendesk uses AI tools as well.

Use Cases and Deployment Scope

We use Zendesk Suite to manage our external support to guests and vendors for email, chatbot, and text support. We also use it for our external and internal help centers with various articles about how to use our products. From both of these products that we use we can also gather important data about how our support and help center are doing so we can constantly reevaluate how to make it better.

Likelihood to Recommend

It is well suited for scaled support and building informational help centers.

Use Cases and Deployment Scope

We use Zendesk Suite daily in our Customer Support Department. We use both email and chat to assist our customers. We love the ease of seeing our tickets in the date received and the chats combined on the same page as tickets so we can quickly pivot back and forth when chat is slow.

Likelihood to Recommend

I am pleased with the tools available to us to create a positive and streamlined customer service experience. Helping customers live via chat and allowing them to send files through the chat helps a lot. Love the hold status and internal note feature so we can remind ourselves of a follow-up needed to provide the customer with personalized experience.

Use Cases and Deployment Scope

[...] uses Zendesk Suite for all customer communications, including support and onboarding channels. We use the platform for email, chat, and text/SMS support channels and various integrations to share data between our other platforms, like Hubspot. Additionally, we use integrations to improve the support team's efficiency and provide AI-based responses to level-one tickets.

Likelihood to Recommend

Zendesk Suite is well suited for organizations that have a person with bandwidth to stay on top of the configurations, continually updating as new things get released or changed. Smaller organizations will likely find the initial account setup too time consuming and confusing.

Use Cases and Deployment Scope

Zendesk Suite functions as a comprehensive platform for customer service and engagement in a business that uses it. Usually, the use case crosses several departments, including sales, customer service, IT, and product management. Our organization uses Zendesk as our way of communicating to customers and clients through email, chat, and phone call which generate a ticket. Through Zendesk, we were able to address or lessen business problems in terms of centralized customer support, efficiency in ticket management, customer satisfaction and retention, data insights and reporting, scalability for growing businesses, collaboration across teams, and lastly, cost control and resource allocation.

Likelihood to Recommend

For global companies like ours which supports different clients around the globe, Zendesk Suite supports multiple languages, currencies, and time zones, allowing our organization to provide consistent support to a diverse customer base. Zendesk Suite also includes tools like customer satisfaction surveys, proactive messaging, and live chat, which businesses can use to proactively engage customers, gather feedback, and address issues before they escalate. The integration of Zendesk with other products such as CRMs, marketing platforms, and other software to provide a complete view of customer interactions, enabling support teams to offer more personalized and informed responses.

Use Cases and Deployment Scope

Zendesk is our primary CRM tool, enabling us to capture a user's interaction with our customer-facing support, billing, and trust and safety teams across multiple channels including live chat, email, and phone. It becomes the system of record for the customer. It is also used to provide support-related documentation that is both available by our customers and through SEO as well as to train our AI support offering.

Likelihood to Recommend

The Zendesk Suite is well suited for situations where you are in need of a trusted solution that provides a simple interface for customer and agent interactions. What is it not a solution for is any intense ITIL implementation where you need to maintain a vast CMDB or require linking assets to each interaction.