Zapier Reviews & Insights

Score9.1 out of 10

770 Reviews and Ratings

Community insights

TrustRadius Insights for Zapier are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have found that Zapier is a versatile automation tool that simplifies complex problems and enhances efficiency in various industries. With its easy-to-use interface, users can create automation workflows and connect different apps and platforms seamlessly. This has been particularly valuable for businesses in the healthcare industry, as it allows them to connect HIPAA-compliant form solutions like Formsite with other tools like SharpSpring for tracking campaign results. Users in the healthcare industry appreciate how Zapier eliminates manual work and reduces errors by simplifying the process of moving and synchronizing data between different systems.

Zapier is also widely used by online marketing agencies to streamline workflows and reduce the need for direct API integrations. It has become an essential tool for freelancers, enabling them to integrate and automate their daily workflows without technical knowledge. Furthermore, Zapier serves as a link between different marketing software applications, automating numerous processes and simplifying tasks for sales teams, development and systems departments, customer service, and graphic design and art services teams.

The availability of real-time support, even for free users, has received positive feedback from reviewers who rely on Zapier to integrate various systems, such as Chargify for managing subscriptions and CA Flowdock for team chat and notifications. Its ability to integrate with various third-party software and sync data with CRM platforms like HubSpot has been highly regarded as it saves time and ensures data accuracy.

Overall, Zapier is a valuable solution for businesses across industries as it enables easy integration between apps without native integration, minimizes manual work, improves autonomy and productivity, and enhances workflow efficiency.

Zapier Reviews

6 Reviews

Engineering

Zapier - efficient and quick connections to multiple platforms.

Rating: 10 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

Zapier is used by a variety of my clients. It is the first option that we look at when trying to connect one or more pieces of software. It has really cut down on the number of custom APIs that we've had to build.

Pros

Zapier does a great job connecting multiple platforms to the CRMs that we use such as Keap and ActiveCampaign.
Zapier is easy to explain and set up for our clients.
Zapier allows our team to pay more attention to strategy than development.

Cons

I think the pricing structure could be made more clear to users.
Definitely more access to additional integrations and more options within those integrations would be helpful.

Likelihood to Recommend

Zapier does a great job providing businesses with an option, other than custom web development, to integrate multiple platforms, trigger new actions, and assess incoming data.

Bobby Valentine

Project Manager in Engineering at GetUWired (Marketing & Advertising, 11-50 employees)

Vetted Review

A must-have for modern businesses

Rating: 10 out of 10

Incentivized

June 29, 2019

Use Cases and Deployment Scope

Zapier is used by multiple departments across the organization to automate tasks. Graphic Design and Art services teams use Zapier to create and track cards in Trello. It has been used by Customer success department to track NPS scores from type form. Pipedrive integrations have been used to import leads on a daily basis.

Pros

Excellent automation services between business, productivity, and CRM applications.
Zapier has a wide range of integrations available for every business need.
User-friendly: it's easy to create and administer zaps.
It has very dependable monitoring and notifications in case of failures.

Cons

Field mapping can get tricky in certain zaps.
It has limited triggers in some integrations.

Likelihood to Recommend

Integrations with Slack and Trello are excellent case scenarios where Zapier really shines. It has seamless integration with recording Typeform responses in Google Sheets. Recording Zendesk tickets in Google Sheets also works great.
Integrations with SQL server can be tricky to set up.

Arnob Bordoloi

Data Analyst in Engineering at SquadLocker (Sporting Goods, 51-200 employees)

Vetted Review

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Review of Zapier from the perspective of an App developer

Rating: 10 out of 10

Incentivized

July 24, 2018

Use Cases and Deployment Scope

I am a software developer with http://assessmentgenerator.com. I built a Zapier App to allow our users to connect their Assessment Generator assessments to their CRM or other apps using Zapier.

Pros

Zapier technical support is outstanding. Their support staff is friendly, responsive, helpful, and knowledgeable
The Zapier platform is quite flexible; it can accommodate a variety of needs and use cases.

Cons

Developing a Zapier app requires coding knowledge and familiarity with software development tools. I think, though, that this is unavoidable due to the nature of developing an app.

Likelihood to Recommend

It's great for taking the well-defined output from one application and routing it into another application in order to cause some action to occur there. In Assessment Generator, for example, when a user completes an assessment, their contact information (and scores if desired) are automatically passed to the assessment author's CRM system, where they are used to create new contacts or kick off an auto-responder sequence.

Witt Sparks

Software Developer in Engineering at CyberSolutions LLC - Los Angeles Magento Developers (Internet, 1-10 employees)

Vetted Review

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Zapier will save you more time than you think

Rating: 10 out of 10

Incentivized

July 24, 2018

Use Cases and Deployment Scope

Zapier saves time. We use it in every functional role from automating emails, invoices, document creation, file creation, notifications, and more. It can be used by almost any department as long as you're using cloud software that integrates w/ Zapier (most do).

Pros

Set up is incredibly easy with Zapier. They walk you through setting up the "zap" step by step.
They connect with every important SAAS company and maintain them well.
Multi-step "zaps" make it incredibly powerful.
The built in actions and triggers like timers and saved date are very helpful.
The email parser tool is magical.

Cons

Honestly, I can't think of what I'd improve. I guess I wish it was cheaper but it's worth the price.
I haven't needed an app that wasn't available. I usually choose software specifically because it works w/ Zapier.

Likelihood to Recommend

It's appropriate whenever you take a number of actions every time X happens.

For example, you get a new client and you have to send them an email, set a meeting, create a folder for their project, etc. You could create a google form for new projects, input the info, and have a zap that sets up all of those other steps for you automagically.

Dave Seeman

Co-Owner / Mechanical Design Engineer in Engineering at Fractal Hardware (Consumer Electronics, 1-10 employees)

Vetted Review

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Zapier is the happy internet plumber that makes stuff work.

Rating: 10 out of 10

Incentivized

March 14, 2017

Use Cases and Deployment Scope

We use Zapier to automate a few actions in various systems that don't have an integration.
We find that sometimes we automatically want to record or send an email when someone fills out a Google Form. Google Sheets doesn't have an integration with Intercom, but through Zapier, we can do it. One of the best things is being able do actions based on the different input fields and output fields.

Pros

Provides SOME level of integration between hundreds of apps.
Allows you to use inputs as variables and change the output (for example, read the user name, put that in an email without programming anything)
Letting you test your connections, and helping you set them up in an easy way.
Letting companies integrate their own apps.

Cons

Making it easier to vote on integrations you want.
Letting you know ahead of time the limitations of the integrations. Some can't read all data etc, only can read in new items.
Helping you troubleshoot when a zap breaks. You can re-run it, but that is about it.

Likelihood to Recommend

Zapier is the best way to integrate apps that don't officially have an integration. When something new comes into one app, it can ping and cause actions in another. It is like a nice happy plumber who can just make things work. If you have an issue with connecting two apps, check out Zapier.

Joshua Dance

Growth Hacker in Engineering at Grow.com (Computer Software, 11-50 employees)

Vetted Review

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Zapier - it just plain works

Rating: 10 out of 10

Incentivized

March 14, 2017

Use Cases and Deployment Scope

We use Zapier to provide a data-sharing interface between disparate web-based information systems such as between Gravity Forms and various CRMs. It provides the "missing link" between the solutions that we like best and which don't happen to provide an easy to use API for us to take advantage of.

Pros

Easy to set up.
Zero ongoing maintenance required.
New possibilities come along all the time for using it.

Cons

Can't think of any.

Likelihood to Recommend

[Zapier is well suited to integrating] Gravity Forms data to SolveCRM.

Tim Colling

President in Engineering at A Servant's Heart Web Design and Marketing - Online Marketing & SEO for Those Who Serve the Elderly (Health, Wellness and Fitness, 11-50 employees)

Vetted Review

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