#1 most frequent
United States of America
100.0%11 installations of 11
What is YourCause CSRconnect?
CSRconnect is a SaaS-based platform that is a fully hosted and managed
solution used to engage employees in volunteering, giving, and sustainability
initiatives, along with helping grants administrators manage corporate and
foundation philanthropic programs. It supports global programs with multi-lingual settings and multi-national credit card processing features.
Categories & Use Cases
Media
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Screenshot of CSRconnect is an Employee Engagement Platform for enterprise clients of all sizes, providing a hosted solution for a broad array of corporate community involvement programs and clients are able to manage and report the depth of their social impact and overall employee engagement.
Who Buys & Uses YourCause CSRconnect
Essential for any business!
Use Cases and Deployment Scope
For our small foundation, having one place for employee relations and donor engagement is crucial. CSRconnect is a progressive software that keeps employees up to date with the company's CSR goals. Our donors are our main priority, and YourCause allows us to seemlessly integrate CSR between employees and donors which is all we can ask for in a platform.
Pros
- Employee Matching Programs
- Engage employees in volunteer opportunities
Cons
- UI Interface is a bit all over the place
- Better mobile experience as well.
Most Important Features
- Employee's seeing CSR goals
- Employee Matching Gifts
Return on Investment
- The Employee Matching Gift program has had a very positive ROI for our foundation
Rocky start. Slew of improvements. Best account rep ever. Hopeful for future progress.
Pros
- The user experience has increased exponentially in the time we have implemented here at Principal. Each iteration makes it easier for our employees to use. Creating events is one of the strengths that immediately come to mind. With a few tweaks it is the most intuitive and simple of most of the components of the CSR side.
Cons
- Date/calendar feature is rough - it automatically puts in a year out so you have to correct that and the time zone needs to automatically populate as it's a huge list that confuses most people.
- The search feature overall - not intuitive and clunky and usually inaccurate - needs to be fine tuned as well as broadened to include everything associated with a particular event or user - having said that they have made great improvements in this in the recent future so that's something to be grateful for.
Return on Investment
- extremely helpful as a record keeper for hours and giving amounts
- the more iterations and experience we have the more time is saved
- our account rep Ashley Gent saves us time and provides amazing customer service which is hard to come by in this day and age
Usability
Other Software Used
GuideStar Pro, Adobe Acrobat DC, Snagit
Great Corporate Social Responsibility, employee engagement platform to build a purpose-driven culture and engage employees
Use Cases and Deployment Scope
Our Corporate Social Responsibility is aligned with our Company’s Strategy. We have company-wide initiatives, campaigns, and CSR programs to engage employees, volunteer, and contribute to various causes in the community, solving social problems and disaster relief. This platform assists us in carrying out these initiatives seamlessly and efficiently managing these programs through seamless management of human capital & financial capital.
Pros
- It helps to scale our company's CSR strategy and includes the entire workforce in these CSR initiatives from anywhere in the world.
- It helps us in the administration activities like grant management, tracking & reporting through payroll donations, etc.
- It helps us build & sustain employee engagement & participation.
Cons
- Difficult to create and launch new initiatives & campaigns. Requires time and expertise over the platform to build, test and launch these.
- It somewhere lacks in providing customization to add to the company's branding and personality.
- Product documentation guides can be improved.
Most Important Features
- It simplifies program administration through rule-based approvals, automated payroll deductions, etc.
- Offers a variety of ways to donate, such as payroll deductions, debit/credit cards, and other widely used modes of digital transactions.
- Meets compliance requirements.
- Supports multiple currencies and languages.
Return on Investment
- Helped us generate better brand reputation & value.
- Helped us gain greater customer loyalty.
- Helped us attract talented workforce.
CSRconnect Review
Pros
- Customer service - Our Account Manager is always quick to jump in and help herself, if not point us in the proper direction.
- The platform is very intuitive and consistently being upgraded/updated.
- Design is creative/colorful and can be quickly customized for a client.
Cons
- There is wording on the platform that needs to be changed. Instead of "Add Shift" it should say "Sign Up." That makes sense and doesn't confuse the employee.
- Need to display only the current projects/events, no past events (once over) should show up.
- Need to be "best practices" that can be shared with client peers.
- Reporting features could be a bit more user-friendly.
Return on Investment
- Given us an accurate assessment of employee engagement.
- Gotten us off of paper and into the digital world - mobile-friendly.
- It helps us have an incentive/reward for employees to give/volunteer.
- Quicker to pull reports for top execs.
Usability
Good, but not great
Pros
- Being a central hub for all giving data.
- Managing giving transactions and match applications.
Cons
- The usability of the back-end is terrible. They are in the midst of an admin transition that doesn't seem to have an end in sight.
- Cannot log in-kind donations such as people who participate in supply-related giving drives.
- Resolving issues takes weeks, not hours.
Return on Investment
- Some of the reporting is more efficient, but some is lacking.
- We are currently at 28% adoption and shooting for 50% by year-end. It's difficult without a mobile app.
