Yesware Educational Services Reviews & Insights

Score7.3 out of 10

179 Reviews and Ratings

Community insights

TrustRadius Insights for Yesware are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Yesware is a versatile tool that has been widely used by various teams and departments within organizations. Users have found the product helpful in tracking email interactions, such as opens, clicks, and attachment views, to better gauge interest from sales prospects. It has also been used for mass communication and driving awareness and interest in products or services through outbound campaigns. Yesware's integration with Salesforce has enabled sales teams to track performance, manage leads, and automate tasks efficiently. Additionally, users have appreciated the insights provided by Yesware, allowing them to make data-driven decisions and improve their email content and subject lines for better engagement. Overall, Yesware has solved the problem of structuring and streamlining outreach efforts while saving time for sales representatives through its automation features and analytics capabilities.

Yesware Reviews

6 Reviews

Educational ServicesHigher Education2E-Learning3Libraries1

Email tracking and templates at its best!

Rating: 10 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

It is being used by our Admissions Department to track emails to prospective students. We also use it to give each of the admissions counselors resources that they can send out to their students in the form of an email template. It helps us to make sure our communication to prospective students is consistent and saves the counselors time drafting emails from scratch.

Pros

Email tracking
Email templates
Mail merges

Cons

Not a fan of the transition to campaigns from mail merges. The idea is a good one but in practice it is much more clunky and often causes mistakes.
I would love for templates to be smarter. Give the option for if-then templates.
colleague tracking is annoying because it cannot specify which recipient opened the email if you sent to multiple colleagues.

Likelihood to Recommend

I originally thought that the email tracking was the main reason to get Yesware, but in fact, the templates are the best service it offers. We save so much time drafting complicated emails by having a template that we can build/use. It is worth the money for our department for sure.

Caleb Julin

Admissions Marketing Specialist in Marketing at Bryan College (Higher Education, 51-200 employees)

Vetted Review

5 years of experience

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Yesware is a must have for every team

Rating: 10 out of 10

Incentivized

November 10, 2019

Use Cases and Deployment Scope

We currently use Yesware for tracking all emails sent from the company. Our sales organization uses the ability to generate campaigns to try to reach new customers. Primary functionalities we use most include campaigns, tracking, open rates, templates, and tracking data for our teams.

Pros

Mass emailing
Salesforce integration
Templates
Data tracking
Sharing templates
Performance metrics
Open and click rates

Cons

Campaigns could sync better with CRM

Likelihood to Recommend

Yesware is the easiest way to send and manage email campaigns. It's so simple to set up and only takes a few minutes. I've used other systems in the past that are so difficult to manage, Yesware is the best by far.

Brett Eskelson

VP of Sales in Sales at CodeMonkey (E-Learning, 11-50 employees)

Vetted Review

8 years of experience

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YesWare will get the job done for most.

Rating: 7 out of 10

Incentivized

August 26, 2019

Use Cases and Deployment Scope

Our teams used Yesware to enable them to run scaled email campaigns to promote events, reach out to prospects, and ensure that we could manage these things at scale at a very cost effective rate. Yesware was easy to use and served its purpose but there are areas where it can improve. The free version does help quite a bit.

Pros

Email campaigns. I found YesWare very easy to run targeted email programs with good tracking mechanisms in place, even for the free version.
Templates. This is very helpful for junior SDRs or AEs to be able to leverage what others have used and not recreate the wheel every time.

Cons

Simplify building campaigns. The templates are great and it inspires collaboration across the internal teams. That said, there is always room for improvement on targeting audiences and maximizing the tool.
Campaigns will erase if not saved ASAP. Had this happen numerous times and there was not an autosave and if you hit the wrong button the entire campaign would disappear.

Likelihood to Recommend

An easy service to use with a free version that gets most of the work done especially for SDRs and AEs

Verified User

Executive in Sales (Higher Education company, 11-50 employees)

Vetted Review

3 years of experience

Quick and easy sales prospecting tool

Rating: 8 out of 10

Incentivized

December 13, 2017

Use Cases and Deployment Scope

Grovo used Yesware on the sales team. It was primarily used by SDRs to send out mass mail merge email drip campaigns with multiple follow-ups. At the time we used Yesware, we would layer these more personal style email campaigns to follow up on email campaigns sent by our marketing team.

Pros

Excellent user interface.
Great tracking on email opens.
Very easy to mail merge with data from spreadsheets.

Cons

Could be difficult to add multiple steps to an email drip campaign and keep track of how many you added.

Likelihood to Recommend

Excellent for sales teams that do a lot of outreach and are looking for quick data on which prospects were most interested based on email opens.

Will Sharry

Mid-Market Account Executive in Sales at Grovo (E-Learning, 51-200 employees)

Vetted Review

1 year of experience

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Proper Preparation Prevents Piss Poor Performance

Rating: 10 out of 10

Incentivized

March 20, 2017

Use Cases and Deployment Scope

[It's] predominately used by the sales team during prospecting campaigns. We use yesware to track open rates and click throughs. We utilize the template feature as an organization!!!

Pros

Email open rate
Template feature
User communjcation

Cons

Tutorial vidoes
Communication around different features
On demand customer service

Likelihood to Recommend

Well suited for prospecting campaign based on prospects with high security "gate keepers" where it is very difficult to get in touch. Government agencies are protected and seeing the open rate and times of opened emails allows our sales team to be more effective.

Brennan Middleton

Project Manager, Marketing and Business Development in Marketing at Library Systems & Services, LLC (Libraries, 1001-5000 employees)

Vetted Review

1 year of experience

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Yesware Pros/Cons

Rating: 7 out of 10

Incentivized

March 17, 2016

Use Cases and Deployment Scope

I was mainly the only one using Yesware on my team and a few months ago we switched over to use Outreach so one person could handle all outreach while emails were sequenced into other team member drip campaigns.

Pros

Tracks Opens
Easy to search history of what templates are working best
Seamlessly tracks into Salesforce

Cons

Sometimes can cause a lag on my Gmail account
Can be difficult to find messaging sent for a particular campaign

Likelihood to Recommend

I felt Yesware was great for my individual use, but maybe not for a large team.

Greg Levine

Director of Client Development in Sales at eLearning Mind (E-Learning, 51-200 employees)

Vetted Review

1 year of experience

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