Yesware Information Reviews & Insights

Score7.3 out of 10

179 Reviews and Ratings

Community insights

TrustRadius Insights for Yesware are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Yesware is a versatile tool that has been widely used by various teams and departments within organizations. Users have found the product helpful in tracking email interactions, such as opens, clicks, and attachment views, to better gauge interest from sales prospects. It has also been used for mass communication and driving awareness and interest in products or services through outbound campaigns. Yesware's integration with Salesforce has enabled sales teams to track performance, manage leads, and automate tasks efficiently. Additionally, users have appreciated the insights provided by Yesware, allowing them to make data-driven decisions and improve their email content and subject lines for better engagement. Overall, Yesware has solved the problem of structuring and streamlining outreach efforts while saving time for sales representatives through its automation features and analytics capabilities.

Yesware Reviews

26 Reviews

InformationComputer Software14Internet10Telecommunications2

Yesware keeps me on track!

Rating: 9 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

We use Yesware to track email opens and clicks and for putting prospect into campaigns. I use it on a daily basis and as a guidance to my sales process. Campaigns help us with an efficient cadence and tracking allows us to know who has received, opened and clicked our emails.

Pros

Campaigns
Touch cadence
Tracking

Cons

Email opens are not always accurate
Campaigns can sometimes be thrown off with auto-replys

Likelihood to Recommend

Yesware is best suited when I'm in touch with a prospect and want to know if they've receieved my email and how consistantly they are viewing that information in that email. That helps me gauge how serious the prospect is and if they're even interacting with the information I've sent them.

Verified User

Employee in Sales (Internet company, 501-1000 employees)

Vetted Review

4 years of experience

Perfect fit for SMB trying to start and scale their Outbound efforts

Rating: 9 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

We needed a solution for one of our teams that had recently started outbound efforts. Our problem was yet another mail merge being too simple and other sales products being too complicated or it required Salesforce along with it. Yesware was the exact platform that helped solve, campaigns, sequencing, email tracking, attachment tracking, etc.

Pros

Email tracking.
Sequencing.
Campaigns.
Pre and Post Sales Support.

Cons

Occasional Lags for email templates.

Likelihood to Recommend

It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff.

Wherein we had specific problems we wanted to solve.
-We needed a solution for a smaller team within our bigger sales team.
-We needed a solution to be easy to use point and click and did not require any setup.
-We needed to have a better solution to YAMM.

Verified User

Manager in Sales (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

Awesome for those who prospect a lot!

Rating: 7 out of 10

Incentivized

December 8, 2021

Use Cases and Deployment Scope

I use it primarily to track opens and clicks when I am mid-sales cycle to gauge prospective buyers’ level of engagement. Love the insights it gives you when you track a file. A proposal, for instance, will show you what pages they viewed and for how long, etc. It really helps when you know they haven’t yet opened it so you’re not in a state of panic

Pros

Track opens
Tracks clicks
Dashboard

Cons

Some companies have the ability to block the tracking, would love for Yesware to be able to get around this
Integrates with Outreach but why then two solutions?
Make sure you don’t have internal toggled on because it can confuse you as to who opened or clicked.

Likelihood to Recommend

Very well suited for prospecting. If a prospect opens your email 10 times in a day or clicks something a ton of times in a week, that’s a hot prospect. If you send a proposal with pricing and they keep looking at the page(s) with pricing and you hear nothing, then you know that your deal is possibly at risk.

Verified User

Contributor in Sales (Computer Software company, 501-1000 employees)

Vetted Review

7 years of experience

Great value email engagement tool for smaller sales teams

Rating: 8 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

Yesware was the platform we used across our organization for external email. We used it for sales and customer feedback. It solved our need to customize and personalize mail merges at scale, A/B test our campaigns, and get business analytics out of our email. It addresses these needs well.

Pros

Email Deliverability
Mail Merge Personalization
Email Analytics

Cons

The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)

Likelihood to Recommend

Yesware has had the best deliverability of all the email senders I've used (beating MixMax, Apollo, GMass). Yesware is perfect for sales teams sending outbound. It's not well suited for sending marketing campaigns/newsletters. It's great for startups/SMBs/early mid-market companies on the Premium team for sales teams <10. I haven't experienced the enterprise option, but for small teams it's hard to beat.

Jeremie Cabling

Community Manager in Marketing at Showcase (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

Yes to Yesware

Rating: 7 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

We used Yesware to track emails and campaigns to see how many emails were being opened and by whom. I believe the whole company had access to it. It worked well but lacked some integrations we needed.

Pros

Email open tracking.
Links in emails clicked.
Emails forwarded.

Cons

Integrations.

Likelihood to Recommend

Yesware works well and if you're just looking to track who's opening your emails, it's fine.

Hallie Middlebrooks

Enterprise Account Executive in Sales at TIBCO (Computer Software, 1001-5000 employees)

Vetted Review

1 year of experience

View profile

Yesware is now an essential tool!

Rating: 10 out of 10

Incentivized

February 19, 2020

Use Cases and Deployment Scope

Yesware is being used across the whole organization. It has been a very useful tool mainly to ensure our customers received our communications and it has proven to be a fantastic follow-up tool as well.

Pros

Email open tracking.
Templates are great.

Cons

The overall user interface is not the most intuitive visually.

Likelihood to Recommend

Email tracking is very useful, and it is great to use during follow up campaigns. It gives us insight on who is opening our emails, how many times, etc.

Verified User

Account Manager in Sales (Telecommunications company, 1-10 employees)

Vetted Review

1 year of experience

Great tool for tracking emails

Rating: 9 out of 10

Incentivized

January 22, 2020

Use Cases and Deployment Scope

It is extensively used by our sales department. Yesware can easily be integrated with Outlook and Salesforce. You can create templates and also it offers some pre-made templates for sending emails. Users can easily track all the emails that are sent to company workers and customers. Users can also easily identify whether their emails are being opened or not. The sales team is working smoothly with this tool.

Pros

Email tracking
Reporting

Cons

Sometimes shows a false ‘message has been read by the receiver‘ because they use a firewall.
Should be able to use it seamlessly on mobile phone.

Likelihood to Recommend

Yesware is best suited for sales departments where they need to keep a track of all the emails so that they can conclude whether emails have been opened or not. Users cannot give silly excuses once they have read the email. People on higher positions can keep a track of customers as well as employees.

Verified User

Analyst in Quality Assurance (Computer Software company, 501-1000 employees)

Vetted Review

2 years of experience

Yesware is great for small teams & strategic outreach

Rating: 6 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

It's a sales tool used for sending templates & reminders. Great for following up with prospects & creating reminders when you have a large pipeline.

Pros

Reminders.
Templates.
Keeping track of emails sent.

Cons

Not as robust as its competitors.
The sequencing can be challenging and rigid.
Does not integrate with Gmail as smooth as it should.

Likelihood to Recommend

Small teams without a defined outreach process. Great for one-off emails that are hyper-specific.

Verified User

Strategist in Customer Service (Telecommunications company, 1001-5000 employees)

Vetted Review

4 years of experience

Yesware is a powerful tool for managing daily sales activity

Rating: 9 out of 10

Incentivized

June 4, 2019

Use Cases and Deployment Scope

Yesware is used across our sales team for prospecting and tracking email communications. It's particularly helpful in logging emails to the appropriate lead and contact records in Salesforce, and managing templates that are re-used in daily outreach. It's a simple plug-in that can easily be added to your instance of Gmail.

Pros

Easy to set up and navigate.
Helpful for tracking email opens and engagement with content.
Ability to see the geo and device-type that the recipient is using.

Cons

Sometimes the formatting can be frustrating.
If your Salesforce data includes duplicate contacts it can be difficult to make sure communication is logged on the correct record.

Likelihood to Recommend

Well suited for any team that needs to log email communications and have a template library to resort to. Also, it is easy to share templates across the team for best practices, as well as build 1:1 drip campaigns for a personal experience without the manual work of writing new emails every time.

Verified User

Contributor in Sales (Computer Software company, 51-200 employees)

Vetted Review

3 years of experience

Finding prospects made easy

Rating: 10 out of 10

Incentivized

May 14, 2019

Use Cases and Deployment Scope

We use Yesware as a tracking software to gauge interest from sales prospects throughout the sales organization.

Pros

Templates: Monitors the best performing templates.
Tracking: Monitors emails that are opened and how often this occurs.
Links: Monitors whether users have clicked on links and attachments within the email.

Cons

Send Later: It would be helpful if there was a folder outside of drafts where emails could be stored.

Likelihood to Recommend

Yesware is helpful when you are in a sales or prospecting role. I would not find it helpful if I was only working with internal employees at a company.

Christina Tolman

Business Development Manager in Sales at Groupon (Internet, 5001-10,000 employees)

Vetted Review

2 years of experience

View profile

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