TrustRadius: an HG Insights company
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eDesk Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for eDesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Integration with Marketplaces: Users have found the integration with marketplaces like eBay, Amazon, and Walmart to be a valuable feature. It allows them to easily manage and view customer reviews from multiple sites in one place.

Time-saving Access to Order Details: Users appreciate being able to access order details directly from the customer's ticket. This feature saves time and eliminates the need to navigate to different sites for relevant information.

Convenient Pricing and Discount Feature: Some users commend the platform's pricing and discount feature, stating that it is easily accessible. They no longer have to search for order sources or manually calculate the price paid by customers.

Reviews

1 Review

eDesk by xSellco will help take your marketplace sales to the next level!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our customer service agents use it to easily connect with our customers and answer messages through all of the marketplaces (Amazon, Walmart, NewEgg, eBay, etc.) and on our website. It helps us maintain good account health on the marketplaces and provide a high level of customer service. We are also able to easily check customers' orders and also have team communication through the platform.

Pros

  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor

Cons

  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.

Likelihood to Recommend

Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.

ES
Erika Snow
Marketing Manager in Marketing at Drive In Autosound (11-50 employees)
Vetted Review
eDesk
1 year of experience