TrustRadius Insights for xMatters are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
High Customization: Multiple reviewers have praised xMatters for its high level of customization, allowing users to tailor the software to meet their specific business needs. This versatility enables organizations to create workflows that align with their unique processes and requirements, ultimately enhancing productivity and efficiency.
Easy Configuration: Many users have found xMatters to be easy to configure, enabling them to quickly set up the software and start using it effectively. The intuitive configuration process facilitates efficient on-call scheduling and task prioritization, streamlining workflow management.
Seamless Integration: Several reviewers have highlighted xMatters' seamless integration capabilities with other tools and applications. This flexibility provides users with convenience in integrating the software into their existing systems, resulting in enhanced workflow efficiency. By connecting xMatters with various platforms, organizations can ensure smooth communication and collaboration across different teams and departments.
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xMatters Reviews
1 Review
InformationComputer Software1
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xMatters is being used to help track incidents, as well as notify staff when an incident occurs. Using the xMatters Workflows lets us automate ticket creation, as well as notifications, thus reducing our Mean Time To Resolution. We have all of our Operations and Engineering staff in xMatters so that during an incident, it's easy to get in touch with the SME.
Pros
xMatters has incredible customization when creating workflows, making it extremely versatile.
Cons
While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
Likelihood to Recommend
xMatters does a great job as an alerting tool. It can integrate well with many different apps. It also does a great job as a paging service. Adding users, and contact info, as well as customizing how a user should be alerted, makes it easy to set up and administer, as well as great for the people who are getting called on.
VU
Verified User
Engineer in Information Technology (201-500 employees)