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Workato

Score8.8 out of 10

64 Reviews and Ratings

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What is Workato?

Workato is a cloud or on-premise automation and integration platform with enterprise-grade capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300 business applications and enables task automation across apps.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Workato has to offer, as determined by TrustRadius' reviewers.
Based on 64 ratings of Workato's features
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Top Performing Features

  • Pre-built connectors

    Pre-built, tested connectors to a wide variety of applications such as ERP, CRM, HCM, Marketing Automation, etc.

    Category average: 8.3

  • Data security features

    Data security features include rights management, LDAP integration, password encryption, etc.

    Category average: 7.8

  • Data quality services

    Software includes capability to perform data profiling, deduplication, cleansing etc.

    Category average: 7.9

Areas for Improvement

  • Connector modification

    Provision for modification of pre-built connectors to suit specific environments

    Category average: 7.5

  • Monitoring console

    Central console for monitoring resource utilization, system health, ability to start and stop processes, etc.

    Category average: 7.5

  • Support for real-time and batch integration

    Software supports both real-time and batch integrations

    Category average: 7.6

Reviews

What users are saying about Workato.
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Workato is fine for limited use cases

Gaius Gracchus
Systems Integrator in Information Technology at Newlightsoftware.com (1-10 employees employees)

Use Cases and Deployment Scope

Useful for simple, small to moderate-sized workflow-oriented integrations.

Pros

  • Rapid development
  • Highly available Technical Support
  • Prebuilt recipes

Cons

  • Cannot handle large, complex enterprise integrations
  • Timeouts if you try to push a lot of data through
  • Cannot cache large datasets
  • Error tracing and remediation difficult
  • Not designed for ETL, EDI or Enterprise Application Integration (EAI)
  • If a prebuilt recipe is not available, difficult for non-technical people to create
  • Not a no-code solution by any means
  • Issues with data corruption from OPAs in same group but different servers (OPA per step vs OPA per recipe is the cause, apparently)

Most Important Features

  • Very responsive technical support

Return on Investment

  • Cannot use since it cannot handle the large, complex integrations we develop

Alternatives Considered

Boomi

Other Software Used

Boomi, Oracle Database, Oracle Java SE, Apache Kafka, UKG Dimensions

Usability

Automation that deliver ROI - Workato

Incentivized
Ram Avrahami
Head of Global IT & IS in Information Technology at Next Insurance (501-1000 employees employees)

Use Cases and Deployment Scope

As a SaaS-only company, we often need to sync between different tools we use. Workato allows us to set fully automated workflows to achieve any business goal we want. Workato helps us to solve even the most complex tasks that require data manipulation and decision-making in a dynamic business process.

Workato is in use with all departments in the company and often helps with collaboration between systems of different business units.

Pros

  • Ease of Workflow configuration
  • Tasks monitoring
  • Complex task execution

Cons

  • More native connectors for last common apps

Most Important Features

  • Automation
  • Business Process Logic
  • Process Monitoring

Return on Investment

  • Workato saving so many working hours that we count it in full time positions saving

Alternatives Considered

Zapier, Okta Workflows (Azuqua) and Jenkins

Other Software Used

Greenhouse, Virtru

Rapid deployment integration product with a short learning curve

Incentivized
Michael Sprague
Director in Information Technology at Hamilton College (501-1000 employees employees)

Pros

  • No code integrations
  • Simple user interface
  • Organization of jobs/recipes
  • Growing/Developing new features and making improvements

Cons

  • Formulas and Transformations
  • Pricing Structure

Most Important Features

  • JSON data handling
  • Snowflake Connector
  • On-premise agent

Return on Investment

  • Much more rapid integration setup and efficiency
  • Ability to have less advanced programmers setting up integrations

Alternatives Considered

Jitterbit and SnapLogic

Other Software Used

Snowflake, Metabase, Tableau Server, Dataiku DSS

Workato was, and still is, just what the doctor ordered for our automation needs!

Carlos SantosView profile
Lead | E-Commerce Support | JUMIA in Information Technology at Jumia Group (1001-5000 employees employees)

Pros

  • The interface is brilliant. It doesn't take a programmer or engineer to use it, although it helps to have a good sense of logic and a general understanding of how APIs and Workato itself work. It's intuitive (very simple to learn and use) and robust (I can't remember any recent issues with the interface).
  • Workato connects tons of different software applications and does so brilliantly. New applications keep getting added. And if for some reason one is not supported yet, we still have the ability to use generic REST to connect to its API and get the job done.
  • Workato keeps rolling out new features and interface improvements and above all, with no impact whatsoever. It's always improving and no negative impact is ever felt. It's a constant "Hey, this is new!" and that is very cool.
  • Workato support is top notch. If you do have an issue or question, they're always available for a workshop, call, email or chat, and issues get tackled. Technical issues, however, are very rare, the platform is very robust and we can count on it for important functions. And if something comes does come up, the reporting and monitoring side of things are also effective, with emails being sent and lots of log details to analyze whatever issue occurred.
  • User opinions matter. Workato does listen to its users. Over time they have implemented lots of user suggestions, including some I had supported as well. That's what listening to the customer is all about.

Cons

  • Most of the really important features have already been tackled over time (at least the ones I'm interested at the moment). But there are always a few details I keep hoping they release, like commenting out specific steps (or entire blocks of code) for debug purposes, usage thresholds per recipe, copying sections from recipe to recipes, that sort of thing. But nothing I'd call major missing features.

Return on Investment

  • The impact is clearly positive but I can't really quantify it, to be honest. I can say we have well over 100 different recipes connecting many different applications (with several different instances of them) and that goes a long way to ensure we do our job the way it should be done and with the level of quality and effectiveness we need. Workato helps make it possible. In fact, it would very very hard to maintain all the different aspects of our job if we didn't have Workato connecting most of the applications we use.
  • The benefits for us range from: solid data syncing between support applications to proper support and development workflow enforcement to proper communication between teams to automated maintenance and reporting tasks. We use Workato for a lot of different purposes and we are able to do it all easily and without having specialists involved.

Alternatives Considered

Zapier

Other Software Used

Zendesk, Slack, JIRA Software, Atlassian Confluence, Jira Service Desk, GoodData

Workato Transforms Organizations

Incentivized
Peter RifkenView profile
Senior Solutions Engineer in Sales at Quick Base (201-500 employees employees)

Pros

  • Clear interface for intuitively creating powerful work flows
  • Insight/visibility to the status of jobs run, including key information at all steps useful for troubleshooting
  • support for a large array of relevant connectors, with flexibility to customize if not available

Cons

  • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
  • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.

Return on Investment

  • Workato has enabled streamlining between key business systems such as CRM, Marketing Automation, and HR Operations; this has undoubtedly saved development effort and does not require a developer with coding skills to maintain. We have 2-3 business operations experts that are very skilled in solving problems and business process improvement. They use Workato to solve those problems and require very little pure programming to solve these problems. There's always the off case but it's the exception rather than the rule.
  • Workato has been a great tool to quickly create prototypes for our customers that integration our platform with other systems. Solutions Engineering can create production-ready applications in hours, and there is essentially zero cost to move from prototype to production.
  • Because of the rich connector Library, Workato has enabled use cases that make our platform and offering stickier, as we are able to position more complete solutions to our customers (which thus command more value). The solutions are differentiated as we can prove & deliver them very quickly, and if the connector does not exist Workato's solutions team is very open to partnering to help us create the SDK connector.

Alternatives Considered

Dell Boomi and Zapier

Other Software Used

Quick Base, Gliffy, Microsoft 365 Business, Slack, Postman, OneNote, Zoom