Clari Copilot Professional, Scientific, and Technical Services Reviews & Insights

Score8.7 out of 10

119 Reviews and Ratings

Community insights

TrustRadius Insights for Clari Copilot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Several users have found Clari Copilot's user interface to be intuitive and easy to navigate. They appreciate the clear and intuitive design, which allows them to quickly find and access the features they need. This intuitive interface has made it easy for users to perform tasks efficiently.

Call Recording and Transcripts: Many reviewers have praised Clari Copilot's call recording feature. They find it helpful for various purposes such as training sales reps, ramping up new team members, and evaluating team performance. The ability to record calls and provide transcripts of conversations is particularly valuable, as it allows users to review and analyze the content for future references.

Keyword Filtering: A number of users appreciate the ability to filter calls by keywords in Clari Copilot. This feature saves them time as they don't have to listen to entire calls. They can easily find specific parts of the call that are relevant to their needs. Users feel that this feature improves their productivity and makes it easier to find important information.

Clari Copilot Reviews

27 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services15Marketing & Advertising10Human Resources2

Wingman - A true wingman on your sales call! - justifies the name.

Rating: 8 out of 10

Incentivized

January 23, 2023

Use Cases and Deployment Scope

I use Wingman in our org to review the call and analyse it. They are mostly sales calls which I refer to. My role is of solutions engineer and referring to the discovery calls are really helpful for me to design the solution for the clients.

There are some features like battle cards which can help sales team with their talk track during the call.

Pros

Call Analysis
Battle card
Transcription of calls

Cons

Improvement in how it can work well with MS teams

Likelihood to Recommend

My role is of solutions engineer and referring to the discovery calls are really helpful for me to design the solution for the clients.

There are some features like battle cards which can help sales team with their talk track during the call.

And the Analysis feature can help in improving the sales call quality for future calls

Verified User

Consultant in Sales (Information Technology & Services company, 11-50 employees)

Vetted Review

1 year of experience

Wingman - An essential tool for sales.

Rating: 9 out of 10

Incentivized

January 23, 2023

Use Cases and Deployment Scope

We use Wingman to store and record our calls. It helps us to further keep a tab on the calls we make so we can efficiently analyze it later on.

Pros

record
store and filter calls
easy to analyse each call with speech to text conversion

Cons

dashboard could have more features

Likelihood to Recommend

Wingman is an amazing tool for sales processes as it will help you streamline and organize your team's calls. for anyone with a sales team, having wingman enables you to sort your team's calls effectively. Plus, the speech to text conversion feature is totally worth it.

Verified User

Representative in Sales (Information Technology & Services company, 51-200 employees)

Vetted Review

1 year of experience

The best you need for Sales rep training

Rating: 9 out of 10

Incentivized

January 23, 2023

Use Cases and Deployment Scope

It helps my team review and hear calls for future references. Working in the US market from India, it sometimes becomes tough to understand the customer. Wingman and its transcription is easy to use and can save up a lot of time and effort

Pros

Transcription
Call recording for future references
You can search fro specific words pressing CTRL+F and can see where all that word came up in the conversation

Cons

Nothing as such
it is fast reliable and efficient

Likelihood to Recommend

It is best for sales team and account managers. All the meetings can be recorded and transcribed making it easy to train the reps, take future references and understand the client the case and the persona better. You can save a lot of time by not going through the recording of the entire call. Just scroll down to the part and you can see the updated transcrip

Naman Negi

Associate Manager Sales in Sales at Wingify (Information Technology & Services, 201-500 employees)

Vetted Review

3 years of experience

View profile

Wingman review

Rating: 8 out of 10

Incentivized

December 11, 2022

Use Cases and Deployment Scope

We used to invite Wingman to all calls within the company. - For internal calls, it was a good addition to training sessions so that people could refer back to the training in the future - For client calls, wingman was quite useful as we could rewatch the video and understand more details about client needs, our performance as Sales reps, and be able to share the video with coworkers/managers.

Pros

Join the call easily
Playback available any time
Easy to navigate website and tool

Cons

Speech to text transcript was not accurate
Sometimes recording was unavailable or took a long time to become available
At times the playback audio quality was really bad, and almost useless

Likelihood to Recommend

Well suited for training sessions and client calls. Not so well suited for sensitive (for example HR calls) where you don't want people to have access to your call.

Verified User

Employee in Sales (Marketing & Advertising company, 11-50 employees)

Vetted Review

1 year of experience

Great for small virtual-meeting companies

Rating: 8 out of 10

Incentivized

December 7, 2022

Use Cases and Deployment Scope

We needed to monitor sales and support activity, as well as enable keyword harvesting and playbook analysis of our staff. We applied Wingman to marketing, sales, and support staff. My use case extends from account management, through coaching, all the way to using recordings/transcriptions to combat credit card disputes.

Pros

Transcription of calls and virtual meetings
Keyword search on transcriptions
Speaker detection/attribution for proper review
Creating playbooks from excellent calls

Cons

There are no user management APIs
There is no SCIM2.0 user management
Uploading audio via an api call is quite difficult to set up
The “note taker” bot sometimes doesn’t attend scheduled meetings

Likelihood to Recommend

Well suited for companies that do zoom/meet only, with no phone calls. Wingman's notetaker automatically joins online meetings and self-records (but it does not always successfully join, and it has some issues if you start early)... an API integration can be built around uploading call logs/recordings from an on-premies phone server, but that was far more effort than we thought it would be.

Verified User

Engineer in Information Technology (Marketing & Advertising company, 1001-5000 employees)

Vetted Review

2 years of experience

Excellent tool for improving sales conversations.

Rating: 9 out of 10

Incentivized

December 3, 2022

Use Cases and Deployment Scope

We had tried Wingman in our company within the sales team and the demand/lead generation team. This tool was particularly useful as it had battle cards and the ability to bookmark specific moments within a conversation with prospective customers. This tool helped my team to get better as interactions can be reviewed by peers without having to join live.

Pros

Bookmarking specific moments of a conversation.
Offline review of conversations.
Connectivity with Zoom.

Cons

Slightly harder to remove Wingman from a conversation where a customer doesn't want to be recorded.

Likelihood to Recommend

Wingman is well suited for organizations that have large demand/lead generation teams that need to talk to prospects on a daily basis. Wingman may not be appropriate in places where sales conversations are more confidential, and the customers may not like to be recorded.

Verified User

Director in Professional Services (Information Technology & Services company, 1001-5000 employees)

Vetted Review

1 year of experience

Best Call Recording tool ever!

Rating: 9 out of 10

Incentivized

October 28, 2022

Use Cases and Deployment Scope

Recording, Transcription, and Creating reference notes is very easy.
The bookmarking feature to bookmark an important point in the meeting also comes in handy.
You can create game tapes for future references of calls and training purposes.
Battle cards comes in handy for the sales team.

Pros

Recording & Transcription
Bookmarks
Battlercards
Highlights of the meeting

Cons

support for transcription of multiple languages
Make it easy to join any current meeting
Limitation on the workspace domain to listen to the calls that are shared

Likelihood to Recommend

It's best suited in scenarios for sales and go-to-market teams where a lot of communication and critical points can help. It's also suited for internal team discussions where you want to take critical notes. It helps in saving a lot of time so that anyone can come back to the call and listen to it or check the essential highlights or bookmarked time stamps for better visibility.

Verified User

Consultant in Customer Service (Information Technology & Services company, 51-200 employees)

Vetted Review

1 year of experience

Wingman helps your sales team fly!

Rating: 9 out of 10

Incentivized

October 23, 2022

Use Cases and Deployment Scope

I work in Sales, and it's part of my role to undertake a high volume of calls. Wingman enables me to be fully involved with my prospect for the duration of the call; I don't have to worry about taking notes as Wingman does that for me; also, if the client shares anything during the call, I don't need to ask for them to follow up and provide the information as it's all in the recording.

Pros

The transcript.
The screen recording.
letting me know if I've talked to much on a call.

Cons

Not to be so prominent on the actual call, a small logo would be fine.
Have the ability to change the man, some clients laugh at something called Wingman.
Easier to export screen grabs.

Likelihood to Recommend

It's suited to New Business calls when you need to make an impact and be fully focused rather than having to worry about taking notes. Not so much to existing relationship calls, when finer details are still important, but less so than when you are trying to win new business.

James Huse

Senior Account Manager in Sales at INFUSEmedia (Marketing & Advertising, 501-1000 employees)

Vetted Review

1 year of experience

View profile

Wingman lives up to their promises

Rating: 8 out of 10

Incentivized

October 21, 2022

Use Cases and Deployment Scope

I use wingman to go back to conversations I have with customers and look at their requests.

Pros

Record meetings
Convert Audio into text
Crop meetings

Cons

Finding meetings
Search Function

Likelihood to Recommend

Wingman allows to record your zoom meetings and crop them and translate them into text. Wingman is not that good whenever youre searching for a particular meeting on the search bar. Sometimes I have to go to Hubspot and look for the company's profile and look for the wingman recording link.

Verified User

Team Lead in Customer Service (Information Technology & Services company, 11-50 employees)

Vetted Review

2 years of experience

Brilliant and Easy-to-use tool for Sales and Customer Success teams

Rating: 10 out of 10

Incentivized

August 9, 2022

Use Cases and Deployment Scope

Wingman is a life saver for Sales and Sales Operations

The SDR/AE function within my team works smoothly, all thanks to Wingman. The tool helps you vet the important points discussed on calls with prospects & customers during the entire lifecycle. The ai-driven insights allow you to see what was discussed at certain points of a call without taking the time to actually watch the recording.

Pros

The dashboard and the reporting panel is an easy sail for everyone from day 1.
The extension that just needs a click to record all my CRM calls

Cons

I think audio to text translation can make life even easier for me.

Likelihood to Recommend

I love the possibility of easily cutting up a part of the demo and then uploading it into a specific folder (game tape). This makes it easier for the team to find objections and how to deal with them and it as well makes the onboarding process for new sales reps faster. It can be used for different departments and not only for sales demos.

Verified User

Manager in Sales (Marketing & Advertising company, 51-200 employees)

Vetted Review

2 years of experience

Loading Reviews List....