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Clari Copilot Manufacturing Reviews & Insights

Score8.7 out of 10

119 Reviews and Ratings

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Community insights

TrustRadius Insights for Clari Copilot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Several users have found Clari Copilot's user interface to be intuitive and easy to navigate. They appreciate the clear and intuitive design, which allows them to quickly find and access the features they need. This intuitive interface has made it easy for users to perform tasks efficiently.

Call Recording and Transcripts: Many reviewers have praised Clari Copilot's call recording feature. They find it helpful for various purposes such as training sales reps, ramping up new team members, and evaluating team performance. The ability to record calls and provide transcripts of conversations is particularly valuable, as it allows users to review and analyze the content for future references.

Keyword Filtering: A number of users appreciate the ability to filter calls by keywords in Clari Copilot. This feature saves them time as they don't have to listen to entire calls. They can easily find specific parts of the call that are relevant to their needs. Users feel that this feature improves their productivity and makes it easier to find important information.

Clari Copilot Reviews

1 Review
ManufacturingFood & Beverages1

Customer Success Using Wingman

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Wingman to record our calls with clients and use them to review client feedback as well as get internal feedback on our client calls. We also use them to refer back to conversations with clients in case we need additional information about their account or any of their requests.

Pros

  • easy to tag other team members internally
  • easy to share the recordings
  • easy to navitage through the recording to find the parts that i need

Cons

  • none

Likelihood to Recommend

It is a great way to record calls and be able to discuss them internally as well as share them back with the [client]. I think they are great for getting internal feedback and I love how you can tag specific parts of the recording so that you don't need to ask a colleague to listen to the entire video, you are able to point out a specific part for them to focus on. I'm not sure how it would work for something more like a sales call for more account management client calls it is an awesome tool!
VU
Verified User
Manager in Customer Service (51-200 employees)
Vetted Review
Clari Copilot
1 year of experience