Whatfix Information Reviews & Insights

Score8.2 out of 10

40 Reviews and Ratings

Community insights

TrustRadius Insights for Whatfix are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Outstanding Support and Engineering: Reviewers consistently praise Whatfix's support and engineering teams for their outstanding, responsive, and helpful assistance. Multiple users appreciate the high level of support they receive from these teams, making them an invaluable resource.

Frequent Feature Enhancements: Many reviewers express appreciation for the frequent feature enhancements and functionality improvements that Whatfix releases every quarter. The regular stream of updates ensures that users can continually benefit from new and improved features, enhancing their experience with the tool.

Straightforward Pricing: Users find Whatfix's pricing to be refreshingly straightforward without unnecessary add-ons that other competitors charge for. This transparent pricing structure has been positively received by multiple reviewers, allowing them to easily budget for the tool without any surprises or hidden costs.

Whatfix Reviews

5 Reviews

InformationComputer Software5

They really fix the what in your product

Rating: 10 out of 10

Incentivized

July 19, 2021

Use Cases and Deployment Scope

Whatfix is used by the product team and we have implemented the tool for our web and mobile app.
We are using it for user onboarding and customer self-service. It is not only important for the customer to solve their problem or understand a flow right then and there it also frees up time for Customer Success Executives. Our goal is to increase the adoption and retention of our enterprise product.

Pros

Customer support
Take feedback and improve on it.
They try their best to bring you a solution.

Cons

Design is definitely something they can improve on. The callouts and carousels are a little bit old-school and sometimes this creates a discrepancy with your product's design language.
They can improve with some functionality, like full-screen carousels for the web. There are points that they cannot accommodate your design and you have to iterate on that.

Likelihood to Recommend

We are using it for onboarding and customer self-service so I can safely say they are one of the best options out there. We have been looking for a solution for the last 2 years and nothing fully came close to what we were looking for based on price-performance comparison and features. Whatfix was "it", we did a PoC and they were a delight to work with and now we are a customer.

Verified User

Employee in Product Management (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

A useful tool with great customer support

Rating: 9 out of 10

Incentivized

April 26, 2021

Use Cases and Deployment Scope

Whatfix seems to be a very flexible tool and can easily handle so many complicated scenarios. It always comes up with new features and functions which is very exciting for users. It is mostly being used by the product team so that they can introduce new features to our customers.

Pros

Content creation efficiency is great.
Content creation doesn’t necessarily requires a technical background.
Widgets can be customised.

Cons

More features for widget customisation.
Flows can be configured in a better way.
Introduction of mobile application would be great.

Likelihood to Recommend

Whatfix acts as a single plug for all your training materials and processes. The customer service experience is great as they believe in giving prompt responses. I would personally like to see more customisation options for widgets. Again I would say that they take customer feedback very seriously to introduce the missing features.

Verified User

Analyst in Quality Assurance (Computer Software company, 501-1000 employees)

Vetted Review

2 years of experience

Collab's review of Whatfix

Rating: 10 out of 10

Incentivized

December 31, 2020

Use Cases and Deployment Scope

Currently Whatfix is being used by me alone though we are looking to expand to maximize the amount of features at our disposal by Whatfix in other departments as well.

Whatfix blends well with our solution and allows for a better explanation and step-by-step training. In the future we hope to use it as well to call attention of new and experienced users to new features developed as well as news from the company.

Pros

Very intuitive.
Great support.
Several features.

Cons

Automatic translation.

Likelihood to Recommend

Whatfix is perfect to teach new users to use your product, to teach users to understand the step-by-step process of your features, to call attention to something new.

Bruno Fernandes

Technical Writer in Quality Assurance at Collab (Computer Software, 11-50 employees)

Vetted Review

1 year of experience

A great product with great customer support

Rating: 10 out of 10

Incentivized

December 15, 2020

Use Cases and Deployment Scope

We are currently using Whatfix to help new users navigate through our trial offerings that are managed by the Sales Department. It is helping us address the need for users to quickly feel comfortable in a robust system.

Pros

Automated Walkthroughs. The walkthrough engage our users to allow them to quickly navigate and evaluate the system. Our team gets less questions and spends less time onboarding.
Easy to set up. The simplicity of setting up flows means less time I spend setting things up and managing it so that I can spend more time in our sales process.
Excellent Customer service. This is a big win as it is great to have a great team behind you. If I have a problem it is resolved quickly and any feedback I submit is listened to and often incorporated into the product.

Cons

Recently, they enhanced the ability to customize the look and feel of their flows. This was the only complaint I had. I let Whatfix know and they developed a solution. There is still no gradients but I can customize everything else.

Likelihood to Recommend

Whatfix is perfect for onboarding and engagement, especially for infrequent or new users. It s less appropriate if your intent is to gather UI/UX data.

Verified User

Employee in Sales (Computer Software company, 501-1000 employees)

Vetted Review

4 years of experience

Great Product and Fantastic Customer Support

Rating: 10 out of 10

Incentivized

October 28, 2020

Use Cases and Deployment Scope

As a SaaS company, we use Whatfix to train our external customers to use our software when they are onboarding and as they learn more advanced features. It addresses answers to routine questions about how to complete a process or what a particular field means. We utilize their smart tips and walkthroughs the most to accomplish this.

Pros

Smart tips are easy to use and have a high usage rate by our customers.
Whatfix's customer support team is always responsive.
Once you understand your own company's software limitations, the process for creating walkthroughs is simple and mostly straightforward.
The team is always receptive to feedback and suggestions. They've made a lot of improvements and added many new features in the last year.

Cons

At times, Whatfix can be buggy, which has resulted in walkthroughs no longer working, or formatting to change without any changes on our end. This can be frustrating.

Likelihood to Recommend

Whatfix is especially well suited for software programs that are complicated and do not offer a lot of on-screen guidance. If a program is complicated, articles can be overwhelming to customers and are often not very effective. Whatfix's walk throughs are very effective at helping customers complete a task in real time.

Angela Foster

Technical Writer in Customer Service at Syncta (Computer Software, 11-50 employees)

Vetted Review

1 year of experience

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