Webgility Manufacturing Reviews & Insights

Score9.2 out of 10

28 Reviews and Ratings

Community insights

TrustRadius Insights for Webgility are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Improved efficiency and control: Several users have stated that Webgility greatly improves the efficiency and control of their business processes. They appreciate how the software reduces flaws and allows them to focus on profitable aspects of their business.

Real-time accounting features: Many reviewers have mentioned that they value the real-time accounting features provided by Webgility. They find it convenient to access their accounting information through Webgility Cloud Services, allowing them to work ahead and have their accounting available everywhere.

Tailored reporting capabilities: Numerous users have praised the tailored, customizable, and personalized reporting capabilities of Webgility. They find this aspect of the software to be a great advantage, as it allows them to generate reports that meet their specific needs and preferences.

Webgility Reviews

8 Reviews

ManufacturingAutomotive1Furniture1Apparel & Fashion1Consumer Electronics1Consumer Goods3Sporting Goods1

Webgility is a time saver

Rating: 9 out of 10

Incentivized

September 28, 2021

Use Cases and Deployment Scope

Webgility has helped streamline our invoicing process by pulling data from multiple data points and allowing us to import invoices differently based on customer preferences. We pumped thousands of orders through a month and while that takes a bit of time, it saves time in the long run. We use both the desktop application and the web version, the web version is preferred due to the speed and options for export. Their support team has been great in getting any issues resolved.

Pros

We can import invoices as invoices, sales receipts or sales orders
Multiple configurations allow us to bill each sales channel differently

Cons

The speed of the software is slow
The system hangs when import large volume of orders

Likelihood to Recommend

This software is great for collecting data from multiple channels and filtering it correctly into a format that is useable in 1 accounting program. We have been able to cut our invoice processing time by hours each day.

Lissa Branson

Accountant in Finance and Accounting at Webgility (Furniture, 201-500 employees)

Vetted Review

3 years of experience

Decent e-commerce platform

Rating: 9 out of 10

Incentivized

August 17, 2021

Use Cases and Deployment Scope

Webgility is an E-Commerce platform that I have been using for the longest time for my Quickbooks. Webgility just connects all the pieces like a puzzle effortlessly. The customer service is top-notch and they are always there to provide support to their users at any instance. As soon as we develop a connection with Webgility the problem is solved. With that being said, I would also like to acknowledge that there had been certain instances where I did not immediately get a response but still this happens once in a blue.

Pros

Webgility ensures a perfect level of accuracy when we are downloading any sort of customer-derived data.
Moreover, Webgility seamlessly provides a quick synchronization to our Quickbooks Accounting Software which works very well for us.
Webgility has always helped my company in any sort of scrutiny and it has mitigated human errors to a great extent.
Apart from that, the tailored and personalized reporting of Webgility is another great aspect of it.
Webgility is providing a great service that allows our team to do work towards data entry. The inventory management of Webgility is also pretty worth praising.

Cons

Keeping in mind all the good things said about Webgility there is also a need to pinpoint some loopholes that exist in Webgility so that Webgility can further work on those deprivations in order to bring the best to its users.
I feel that the inventory management system of Webgility is pretty basic compared to the overall level of Webgility.

Likelihood to Recommend

Webgility is a great software and I highly recommend it. I personally think that Webgility would work even more effectively in situations where businesses have high amounts of sales transactions and stock-keeping units. Moreover, I also recommend Webgility because in my opinion it is quite reasonable and affordable as compared to other options available.

Megan Bond

Digital marketing in Marketing at Electrolux (Consumer Goods, 10,001+ employees)

Vetted Review

2 years of experience

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Webgility Review

Rating: 1 out of 10

Incentivized

March 30, 2021

Use Cases and Deployment Scope

Used it to automate data retrieval from my e-commerce outlets and load it into QBO. Both finances and inventory

Pros

Setup was easy

Cons

Only gathered sales info, not fees.
[They advertised a 30 day trial period] but this was deceptive as I was charged before the 30 days were up.
They [took my] money and [would] not talk to you.
[Didn't] answer phones or emails.
No contact information for management.
[Felt like a] scam [...]

Likelihood to Recommend

Verified User

Director in Corporate (Consumer Goods company, 1-10 employees)

Vetted Review

Longtime 5 Year Customer - Do NOT recommend

Rating: 1 out of 10

Incentivized

March 3, 2020

Use Cases and Deployment Scope

Longtime 5 year customer. I spoke to them about downgrading because we are closing our business. I was told no problem just to use trial verson, when I tried to use the trial version it made me schedule a demo. I had to schedule one. During the demo, they told me it wouldn't work because I use QBPOS which I had already told them about when I started speaking to them about downgrading. I had to scramble to find another solution to get me through a couple of weeks before my subscription was due for another quarter (going out of business before that). Once I found a solution, I requested a cancelation and they said they canceled it. 6 days later they charged my account for $450!!! They won't return the funds. We have hardly any funds in our account and are only selling on avg 3 orders per day. I've had to resort to posting a bad review because apparently they do not abide by their word, nor do they care about a 5-year customer relationship.

Pros

I'm not going to say anything positive about them

Cons

Don't lie to your customers

Likelihood to Recommend

I really don't want to give them any credit after ripping me off and lying to me. They don't deserve anything good to be said about them. I am not the typical person that goes around writing bad reviews, but I don't think it is appropriate for me to suggest that anyone used their services. There are more out there that are honest.

De Anna Thompson

Owner in Corporate at Apparel Garden (Apparel & Fashion, 11-50 employees)

Vetted Review

5 years of experience

Webgility Review

Rating: 10 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

We use Webgility to help with our eCommerce sites. The platform has provided great service and time-efficient reporting options for our business. We are able to utilize the reporting functionality as well as control our sales.

Pros

Maintain web sales and costs.
Customized reporting.
Immediate support.

Cons

We are happy with service that Webgility has provided.

Likelihood to Recommend

We are happy with the service and programming of Webgility.

Olivia Petty

Accounting Clerk Leader in Finance and Accounting at Grace Digital (Consumer Electronics, 11-50 employees)

Vetted Review

4 years of experience

Webgility fills the bill

Rating: 10 out of 10

Incentivized

April 20, 2019

Use Cases and Deployment Scope

We use Webgility in conjunction with Quick Books Point of Sale. Webgility communicates with Big Commerce, Amazon, and eBay for us.

Pros

Shipping
Inventory management
Channel communication

Cons

Ability to have real-time web site inventory.
Ability to have more time to do other things.
Shortened our processing times.

Likelihood to Recommend

The people are the product. The on-boarding staff was great. The tech people are great and any hiccups are fixed.

John W

Sales Manager in Sales at Gunstop Reloading Supplies (Sporting Goods, 1-10 employees)

Vetted Review

5 years of experience

Great value, smooth operation and excellent support

Rating: 9 out of 10

Incentivized

February 15, 2018

Use Cases and Deployment Scope

We use webgility to link together our e-commerce website, where we process all orders, to our accounting software, QuickBooks.

Pros

Reliable and perfectly accurate data entry.
Fully featured, allowing for custom fields and control of data.
Relatively quick, and works within cloud environment.

Cons

Data is sometimes mishandled and payment methods do not work as expected.
Scheduler has a hard time getting started unless the exact process for login procedure is followed.
It would be great to post certain customer groups to a specific QuickBooks account, so we do not create new accounts in QuickBooks for every new single-time retail customer.

Likelihood to Recommend

It's great for linking e-commerce with QuickBooks (in our experience).

Verified User

Executive in Manufacturing (Automotive company, 11-50 employees)

Vetted Review

5 years of experience

Webgility - fast and easy online order downloading and importing

Rating: 10 out of 10

Incentivized

February 15, 2018

Use Cases and Deployment Scope

We use eCC Webgility (desktop version) to manage our sales. The accounting department downloads sales from 3 online stores and imports them into QuickBooks. We have over 30,000 SKUs, and Webgility does a great job matching them (or mapping them if an exact match is not found) for easy import into our accounting file. There is no way I could manually process the volume of orders we have without Webgility. Also, I don't often have to call Webgility's support, as the program runs as I expect it to 99% of the time, but when I do call support, they are always quick to answer and quick to fix my problem. I've always left my support call satisfied with the solution provided.

Pros

Support is excellent. Short wait time and screen sharing has resolved every problem I've had (and I've only had a few issues).
Integrates extremely well with Big Commerce and QuickBooks.
Handles our high volume of SKU's (30,000+) and sales really well.

Cons

Download times can be a little slow. I recommend having something else to work on while the program downloads.
For some reason, I don't always get an update notification when a new version is available.

Likelihood to Recommend

This works great if you have a high volume of sales transactions and SKUs that you need to get from your online store into your accounting software. While I find Webgility to be very reasonably priced, If you have a lower volume of sales/SKUs, it may be cheaper to manually enter them yourself.

Ashley Kumbier, CPA

Controller in Finance and Accounting at Society For Military History (Consumer Goods, 11-50 employees)

Vetted Review

4 years of experience

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Decent e-commerce platform

Rating: 9 out of 10

Incentivized

August 17, 2021

Use Cases and Deployment Scope

Pros

Webgility ensures a perfect level of accuracy when we are downloading any sort of customer-derived data.
Moreover, Webgility seamlessly provides a quick synchronization to our Quickbooks Accounting Software which works very well for us.
Webgility has always helped my company in any sort of scrutiny and it has mitigated human errors to a great extent.
Apart from that, the tailored and personalized reporting of Webgility is another great aspect of it.
Webgility is providing a great service that allows our team to do work towards data entry. The inventory management of Webgility is also pretty worth praising.

Cons

Keeping in mind all the good things said about Webgility there is also a need to pinpoint some loopholes that exist in Webgility so that Webgility can further work on those deprivations in order to bring the best to its users.
I feel that the inventory management system of Webgility is pretty basic compared to the overall level of Webgility.

Likelihood to Recommend

Megan Bond

Digital marketing in Marketing at Electrolux (Consumer Goods, 10,001+ employees)

Vetted Review

2 years of experience

View profile